PLS Customer Service Rep II

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Service Representative (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a [Customer Service Representative], you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Scheduling the delivery of rental units for a patient’s home therapy within 24 hours of order release
• Coordinating the return of 3M’s rental unit from patients within 30 days of discharge to enable the device to be used to care for our next patient in need
• Interacting with patients, home health agencies, and doctors’ offices to obtain information needed to secure the delivery or return of rental unit via incoming calls, outgoing calls, texts, and written correspondence/email
• Reviewing order notes, documents on file, previous orders, and internet searches to determine the course of action of each order on the assigned worklist
• Participating in all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED from AND (2) years of (customer service experience) 

In addition to the above requirements, the following are also required:

• 1 year of [Microsoft Office applications including Word, Excel & Outlook]

Additional qualifications that could help you succeed even further in this role include:

• Capable of multitasking and toggling through 4-5 different systems (dual screens)
• Strong typing skills
• Experience with a dialer in a phone-based customer service environment
• Communicate effectively both verbally and in written format
• Ability to convey a positive customer service and team-oriented attitude
• Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes
• Ability to maintain confidentiality and exercise discretion in all business dealings

Work location:

• Hybrid (Job Duties allow for some remote work but require travel to a local Solventum office location at least 4 days per week each month)
• Reliable transportation to and from the work location is required.

Travel: May include up to [25-50% domestic]

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expect