Engineering Manager, Dedicated

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

An overview of this role

As the Engineering Manager for GitLab Dedicated, you’ll lead a high-performing, globally distributed team focused on delivering a secure, scalable, and reliable Dedicated SaaS offering. Your mission is to create an environment where engineers can thrive and deliver meaningful impact.

You’ll work closely with a Product Manager to align business needs with technical execution, applying strong engineering practices to evolve GitLab Dedicated. This includes supporting new feature enablement, scaling efforts, compliance needs, and process automation. You’ll also participate in the incident escalation rotation to help meet our service availability and SLA commitments.

GitLab Dedicated teams own the full lifecycle of the Dedicated SaaS service—from platform evolution to customer enablement—with a focus on performance, reliability, and continuous improvement.

What you will do

• Lead the newly formed Environment Automation team within the Dedicated Group, in partnership with the team’s Product Manager.
• Support a team of engineers through clear direction, meaningful feedback, and an environment where they can thrive and grow.
• Contribute to the availability, security, and scalability of GitLab Dedicated by enabling automation and sound engineering practices.
• Foster an inclusive and collaborative team culture grounded in GitLab’s values.
• Recruit, onboard, and develop engineers with diverse backgrounds and experiences.
• Guide Agile project delivery, ensuring alignment with team goals and organizational priorities.
• Continuously improve product quality, performance, and security in close collaboration with cross-functional teams.

What you will bring

• Experience leading teams in SaaS, Infrastructure, Site Reliability, or similar domains, with a focus on single or multi-tenant systems.
• Ability to break down technical topics into accessible, business-aligned language for a range of stakeholders.
• Demonstrated experience supporting engineers' growth through mentorship, coaching, and equitable development practices.
• Familiarity with operating and scaling cloud-native platforms and production environments.
• Experience navigating incident response and collaborating across teams to resolve outages.
• A thoughtful and inclusive leadership approach to team building and cross-functional collaboration.
• A track record of delivering results through shared ownership and clear communication.

About the GitLab Dedicated Team

The GitLab Dedicated team's mission is to deliver a fully managed, single-tenant GitLab environment through the GitLab Dedicated platform. This aims to minimize manual interactions with customer tenant installations and allow customers to focus on leveraging the full potential of the One DevOps Platform.

The team is dedicated to ensuring the reliability, scalability, performance, and security of GitLab Dedicated and its supporting