Account Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

ACTIVE Network is seeking an experienced Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business.  Account Managers are expected to drive continued market and competitive learning through research and customer outreach, as well as report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team. \

Our ideal candidate will be based in Pacific or Mountain Time zones.

What Part Will You Play?

• Drive revenue through maximizing customer retention and increasing sales to customers 
• Meet and exceed assigned quota targets; 
• Quote and sell software and services to existing customer accounts; 
• Manage contract renewal for an assigned book of business; 
• Manage annual database setup for all databases tied to client accounts; 
• Develop and maintain a business consultant relationship with client decision-makers; 
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth; 
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact; 
• Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position as a leader in the assigned market; 
• Improve customer satisfaction and reduce attrition; 
• Identify root causes of client ‘pain points’ and issues; 
• Liaise among cross functional teams to facilitate resolution of technical issues; 
• Early identification of at-risk clients and escalate potential risks or challenges to manager; 
• Handle messaging and objection handling with clients regarding technical issues. 

 
What Are We Looking For in This Role?

Minimum Qualifications

• 2-5 years’ experience in a previous Account Management position 
• Bachelor's Degree required 
• Proven experience and success in external client and/or project management, preferably in a software sales setting 
• Advanced communication (oral and written), objection-handling, and conflict management skills 
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint and Word preferred 
• Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences 
• Ability to adapt and respond quickly to change 
• Demonstrated ability to prioritize and multi-task in a deadline-driven environment 
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision 

 What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships and propose opportunities to expand the business.
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Communication Skills - Oral and written. Ability to develop and conduct presentations.
• Collaboration Skills - Collaborate with internal and external audiences to solve problems.
• Customer Service Skills - Ali