Sr Operations Project Consultant - Retail Preferred Client Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for consulting on large, complex projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement changes and improvements brought about by the project.

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation

• Coordinates with the business to execute on defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures

• Drives partnerships with operations management to create project impact and provide direction and guidance to internal teams

• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues

• Performs risk management activities to minimize project risks

• Creates and maintains comprehensive project documentation

• Leverages business knowledge to identify opportunities for improvement and supports change execution

• Partners closely with key business stakeholders to develop and execute on both strategic and tactical plans that align to defined business goals and objectives for Consumer, Retail and Preferred.

• Ensure defined benefits are acceptable and obtainable

• Gathers analytics, performs assessments, and/or provides interpretation of data and/or information to identify operational opportunities, derive insights, identify risk, and measure outcomes of changes driven by Consumer, Retail and Preferred

• Efficiently and effectively collaborates with program managers, LOB sponsors, and various cross-functional teams to develop the scope, deliverables, milestones, budget, and associated benefits for Consumer, Retail and Preferred change initiatives

• Monitors the execution of defined deliverables and associated milestones, tracks progress, elevates identified risks, pushes for quick decisioning and resolution, and measures progress against defined KPI success metrics

• Promotion and execution of risk management framework and fostering a culture of risk awareness

• Proactively identifies risks to Consumer operations and reputation by evaluating strategies that minimize or eliminate potential impacts

Required Qualifications:

• 5+ years Retail Banking Experience

• Retail Banking process design and/or project management background

• Strong communication and listening skills - written, oral, non-verbal, visual, active listening and contextual communication.

• Proven ability to think strategically and execute tactically in alignment with Consumer goals & objectives

• Ability to effectively operate in a high demand, fast paced environment while maintaining the highest level of accuracy

• Analytical thinker who can effectively ideate & drive impactful improvements by leveraging analytics & insights

• Effectively collaborates with various cross-functional teams to influence scope, milestone delivery and secure identified benefits for initiatives impacting Retail Banking

• Fosters a culture of risk identification and awareness through infinite focus on detection & resolution of operational shortfalls, dissatisfiers & regulatory risks

• Builds long-term,