Salesforce Systems Lead

Department: Revenue Operations

Employment Type: Full Time

Location: Remote

Reporting To: SVP, Operations – Jordan Kindler

Compensation: $120,000 - $180,000 / year

Description

Coursedog is looking for a Salesforce Lead to oversee and optimize our Salesforce ecosystem, driving the integration and automation of our business processes, and stewarding the data that underlies them. This role is pivotal in ensuring seamless operations, wonderful customer experiences, and consistent achievement of our strategic goals.

Responsibilities & Impact

• Design, manage, and optimize Salesforce architecture to enhance operational efficiency and business outcomes, including data modeling, field management, automations, user roles, profiles, reporting, and system integrations.
• Be the go-to owner for the quality, accuracy, and reliability of data within Salesforce.
• Ensure the security, scalability, and reliability of our Salesforce architecture.
• Own integration between Salesforce and all auxiliary business technologies.
• Offer expertise in Salesforce best practices, including integration and application development, deployment, testing, and iterative refinement.
• Create and update documentation on processes, policies, application configuration, and help-related materials for end users.
• Work with our business analysts and operations teams to develop and orchestrate workflows across the funnel to drive predictability, improve internal productivity, and enhance the customer journey.
• Craft and maintain reports, dashboards, and analytics to stakeholders across the entire business.
• Document technical solutions for new projects and integrations while assisting with and optimizing for the existing systems portfolio.
• Ensure compliance with control and documentation standards to maintain system stability and reliability for the business.

What You Bring

Must Have

• 5+ years as product owner of Salesforce environments for high-growth SaaS companies, with expertise in Sales Cloud, Service Cloud, and Marketing Cloud, retiring tech debt and improving managed apps, platform limits, and overall performance.
• Excellent knowledge of Salesforce best practices, especially flow design, database management, configuration vs customization, and governor limits; also adept at troubleshooting complex implementations.
• Demonstrated ability in managing data quality, enrichment, and deduplication using Salesforce-native and non-native tools.
• Strong ability to build and interpret dashboards and reports for various stakeholders, aligned with business requirements.
• Capable of independently leading projects, including scoping, prioritizing, and executing initiatives based on stakeholder and internal requirements.
• Innate bias towards action and ownership driven by high velocity execution and over-communication.
• Holistic view of revenue operations and SFDC’s role as a core database and facilitator of x-functional processes that support the customer journey; you transcend the role of “SFDC Admin”.

Nice to Have

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Adept with APEX, SOQL, SOSL, Visualforce, Lightning components, and REST & SOAP APIs,
• Experience administering Tableau, both from a data management perspective and an analytics/visualization perspective.
• Platform App Builder, Application Architect, & Platform Developer certifications

Working at Coursedog

Benefits

• Healthcare: We pay 99% of your medical, dental, and vision coverage and 75% of the premium for your spouse and/or dependents
• Retirement: We offer a 401k plan on day one of your employment.
• Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit.
• Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access.
• Equity: You’ll be contributing to the team's success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation.
• Parental Leave: To help support new parents in the workplace, we offer 6 weeks of paid parental leave.

Diversity, Equity, and Inclusion

Coursedog is an equal opportunity employer committed to hiring a diverse workforce at