Customer Service Clerk Youth or Adult

Posting number: 39196

Department: Houston Public Library

Division: HPL - CUSTOMER EXPERIENCE ADMINISTRATION

Job classification: CUSTOMER SERVICE CLERK

Posting type: Open

Categories: Library, Customer Service

Summary

All Persons InterestedApplications Accepted From:  All Persons Interested
PN# 39196
Division:  Customer Experience
Section: Neighborhood and Central Library
Location:  Various
*Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS 

The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries.  Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds.  In addition to these duties, the following specialized tasks may be part of the daily work. 

 

The Customer Service Clerk (Youth) will: 

• Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming.
• Collaborate and conduct outreach with local community groups, other libraries, and city departments, as well as schools and day care centers. 
•  Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library. 
•  Enjoy working with youth and creating quality experiences for them and their families; and 
• Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. 

The Customer Service Clerk (Adult Services) will:

• Assist with programming in the library for all ages including open job labs, computer classes, English classes (ESOL), Citizenship classes, and adult literacy classes.   • Collaborate and conduct outreach with local community groups, other libraries, and city departments.  
• Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.  
• Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. (80 hours bi-weekly). 

Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit www.houstonlibrary.org/hpl-locations

WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing. 

Examples of duties

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
 
EXPERIENCE REQUIREMENTS
Six (6) months of clerical/customer service experience are required.
 
LICENSE REQUIREMENTS
None

Qualifications

PREFERENCES:   

• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Experience working in a public library setting.
• Strong interpersonal skills and the ability to collaborate with others. 
• Experience working with youth and families.
• To better serve our diverse communities, fluency in a foreign language is highly preferred

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in