Administrative Assistant

 

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

 

Position Summary

Provide courteous and professional customer service to the people we serve, staff, and visitors. Provide

front and back office clerical services including but not limited to: maintaining schedules, providing

admissions support, check-in consumers, insurance verification, assisting consumers with insurance and

eligibility based questions, answer phones, outreaching consumers for check-ins and/or insurance

verification, answer emails, maintain documents and spreadsheets, track data, mail distribution, records

maintenance, and general administrative support to all teams at a site. Assist staff, managers, and/or

other supervisors as assigned.

 

Learn more about WellPower:

Schedule: Monday - Friday 8am - 5pm (Fully On Site)

Location: 4455 E 12th Ave, Denver CO, 80220

Pay Range & Benefits:

• $26.72/hr           
• Language Differential - $2.50/hr for bilingual proficiency in Spanish & ASL

 

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges.  We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower’s benefits plan. For a full description of benefit offerings, please visit: https://wellpower.org/workplace-of-choice/.

 

Essential Functions:

• Serve as the first point of contact for consumers, creating a welcoming and traumainformed environment

• Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.

• Receive and screen clinic telephone communications ensuring callers are directed to the

appropriate destination in a timely fashion

• Apply situational awareness and appropriate techniques to handle situations before they

escalate

• Maintain online calendars, monitor and respond to multiple Microsoft Teams Channels,

and fulfill email requests from staff and external agencies

• Manage daily operations of the front desk including accurate scheduling, confirming

appointments, checking in people we serve, verifying demographics, insurance

verification/eligibility, collecting payments/copays, and other administrative tasks

• Maintain accurate records of insurance verification, eligibility confirmations and co-pays

collected

• Maintain each consumer’s HIPAA rights, and other protections of confidentiality and

privacy

• Organize, compose, and produce letters, memoranda, reports, and other documents,

ensuring grammar, spelling, and punctuation are correct. Compose routine correspondence.

Generate and submit necessary reports.

• Maintain appropriate boundaries that avoid creating dual relationships.

• Update training documents and assist with on-site training and shadowing for new

Administrative Assistants.

• Replace toner and paper in equipment. Copy/scan/fax information as required.

• Sort and distribute incoming mail and prepare outgoing mail.

• Arrange transportation authorizations and transportation for dependent clients.

• Attend meetings as assigned.

• Read, understand, and excel in procedures for maintaining consistent standards of the

paper and electronic medical record (EMR), which is outlined in the HISM manual and in any

updates.

• Complete requests for information from both clinical and administrative staff.

• Follow organizational and departmental procedures, rules and guidelines. Execute all

benchmarks and deliverables assigned.

• Assist multiple front desks to best fit building needs and provide administrative support to

entire staff at a site.

• Provide break and lunch coverage to other administrative staff as needed.

• In Front Office Managers absence, provide for coordination of clinic needs and program.

Perform a variety of administrative duties to ensure smooth running of the clinic.

• Maintain attendance with minimal callouts and tardiness.

• Perform other duties and pr