Customer Experience Digital Associate - Bilingual

Sézane was born in Paris from a simple desire: to make exceptional quality pieces accessible for all women. Yet behind the collections is a human story. One that mirrors life and all its nuances: Make, undo, challenge, improve. Become the brand we desire to be at our essence. Our commitments to sustainability are rooted in all our collections and influence every choice we make.

Each collection is our way of bringing the spirit of Paris, and its women, to you. L'Appartement was born from a desire to deepen this experience: to create a welcoming space that felt like home. A piece of Paris, no matter where in the world you might be.

We are looking for ambassadors to help us write our next chapter in the US. As part of Sezane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client’s experience is exceptional and memorable and that our brand ethos is communicated with empathy and heart.

We are looking for new members to join our lovely Customer Service Team. Bilingual in English and French, German or Japanese, you will respond to customers via email in a dynamic fast-paced environment.

Working hours include evening work (up to 9 pm) and weekends.

This is a full-time permanent job based in New-York City, to start by the end of February.

Requirements

• A minimum of 1 year of experience in a similar position is required.
• You are completely bilingual in French, German or Japanese.
• Must possess US work authorization
• You are familiar with Zendesk or other customer service softwares.
• Excellent organization skills.
• Sense of initiative.
• A strong communicator and team player.
• The position requires excellent writing skills and attention to details.

Benefits

The hourly rate is $24.04 with a yearly bonus of 3000$