Salesforce Technical Architect Lead

About General Atlantic

General Atlantic is a leading global investor with more than four and a half decades of experience providing capital and strategic support for over 830 companies throughout its history. Established in 1980, General Atlantic continues to be a dedicated partner to visionary founders and investors seeking to build dynamic businesses and create long-term value. Guided by the conviction that entrepreneurs can be incredible agents of transformational change, the firm combines a collaborative global approach, sector-specific expertise, a long-term investment horizon, and a deep understanding of growth drivers to partner with and scale innovative businesses around the world. The firm leverages its patient capital, operational expertise, and global platform to support a diversified investment platform spanning Growth Equity, Credit, Climate, and Sustainable Infrastructure strategies. General Atlantic manages approximately $108 billion in assets under management, inclusive of all strategies, as of March 31, 2025, with more than 900 professionals in 20 countries across five regions. For more information on General Atlantic, please visit: www.generalatlantic.com

Position Description

General Atlantic is looking to hire a Salesforce Development Lead in our New York Office. The Salesforce Development Lead will be responsible for owning and enhancing a world-class CRM platform that supports our fundraising and investment teams globally across all strategies. The CRM platform provides a comprehensive solution to enhance collaboration and focused client strategy development, deliver management analytics and insights, and provide productivity tools to enhance investor relationships and investment decision-making.

The Salesforce Development Lead will oversee a development team comprised of employees, consultants and third-party vendors. The role requires active collaboration with end user stakeholders in our investor-facing and investment teams, as well as within IT with our product management, data engineering, infrastructure/security and interfacing application teams.

Responsibilities

• Lead the technical design and architecture discussions for Salesforce initiatives
• Manage day-to-day oversight of developer resources across multiple workstreams
• Perform code reviews and provide mentorship to developers, to ensure best practices and coding standards are followed.
• Design, develop, test, and deploy high-quality Salesforce solutions using Apex, Visualforce, Lighting Web Components (LWC), and other Salesforce technologies.
• Collaborate with business stakeholders to translate requirements into technical specifications.
• Stay up to date on the latest Salesforce features and releases and implement new capabilities.
• Serve as primary point of contact for Salesforce application support and resolution.
• Troubleshoot and resolve complex technical issues.
• Lead formal incident management process and root cause analysis.
• Manage and prioritize support queries, ensuring timely resolution and communication with stakeholders.
• Develop and maintain comprehensive documentation for support processes, configurations, and customizations.
• Lead and participate in project planning, status meetings and reviewing requirements with developers.

Qualifications

• College degree, additional degree preferred
• At least 7-10 years professional experience, with experience managing and developing small to mid-size developer teams.
• 5+ years of experience in Salesforce development in administration, with strong Salesforce expertise, ideally certified as Platform Developer I & II, and on the path to or holding Application/System Architect or CTA credentials. Additional value placed on certifications such as JavaScript Developer I, B2C/B2B Solution Architect, and OmniStudio Developer.
• Ability to demonstrate hands-on skills via Trailhead Superbadges, especially in Apex, Integration, LWC, and Automation
• Experience with the suite of Salesforce products across Sales, Service, Marketing, Portal, Data and Analytics/BI dashboards is preferred
• The candidate must have in-depth knowledge of Salesforce sales cloud, service cloud, standard objects, sharing settings, general configuration and setup menu.
• Strong expertise in Salesforce technologies, including Apex, Visualforce, Lightning Components and Salesforce APIs.
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and ETL tools.
• Proven experience of diagnosing issues from error codes, logging, de-bugging in process builder, workflows, apex, objects, FLS, etc.
• Strong understanding of Salesforce security, data management