ERP Client Services Support Consultant

Job Type Full-time Description

XTIVIA - ERP Client Services Support Consultant

Work Location: Remote with a preference for candidates located near Virginia Beach, VA

Duration: Full Time

How you will make a difference 

XTIVIA is currently adding a Microsoft Dynamics NAV/Business Central Client Support Consultant to our GovCon365 team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. XTIVIA prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.

As a member of the XTIVIA team, you will be working with our clients to evaluate and resolve issues associated with their NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics Business Central and NAV. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other GovCon365 team members to resolve the problem.

Requirements

What you bring to your new team 

• Assisting in supporting solutions using such tools as Microsoft Dynamics Business Central, Power BI Dashboards, and other Dynamics 365 Applications.
• Performing ongoing Microsoft Dynamics Business Central support services to existing clients via email/phone support and on-site visits.
• Provide specialized support services to clients to assist in critical business functions.
• Participating in the quality assurance process as required by each project.

This role requires someone with not only excellent customer service skills but also strong attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally. 1-2 years of experience with Microsoft Dynamics NAV/BC hands-on implementation or support (we will consider candidates with ERP experience apart from Microsoft Dynamics if you are willing and able to learn quickly and can show that you are already working toward learning more).

How you add even MORE value

• Candidates with experience working with other Dynamics solutions, Shipping & Receiving solutions as well as exposure to various add-ons are also a plus!
• In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. XTIVIA is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.

At this time, XTIVIA cannot transfer nor sponsor a work visa for this position.

Get to know XTIVIA 

XTIVIA is an innovative B2B technology enterprise solutions company committed to providing integrated technology solutions and services, delivering measurable results as a trusted industry thought leader for 30 years.  

Our services include managed services and business solutions, like DevOps, CRM, and ITSM; database support and management; application solutions, including mobile apps; ERP solutions for GovCon and the private sector; and platform integration, with APIs as well as digital experience CMS solutions.

If you can imagine the business outcome, XTIVIA can create it with technology. 

XTIVIA has offices in Colorado, New York, New Jersey, Texas, and Virginia. 

xtivia.com

How we take care of our team members

For XTIVIA to recruit—and retain—the most experienced and talented people, XTIVIA offers a highly competitive and comprehensive benefits package. Our employees are our corporate family, so benefits extend beyond our employees to include their families. We provide affordable medical, dental, and vision benefits. Other benefits include a 401(k) plan with match, company-paid disability and life insurance, voluntary life insurance options, an Employee Assistance Program (EAP), identity and fraud protection, recognition and wellness programs. To promote a healthy work-life balance, XTIVIA offers team members flexible paid time off and remote and flexible work options, enabling you to spend time with family and recharge as needed without worrying about accruals. In addition, we encourage ongoing career development by offering paid training and certification opportunities. Our benefits are designed and focused around our culture and core values, treatin