Data Center Operations Manager

The Data Center Operations Manager is responsible for ensuring optimal performance of data center and facility environments, systems and personnel, as well as, the daily over-site and guidance for administrative and maintenance functions.

Responsibilities:

Environmental Management

• Manage day to day operations of cooling (production & distribution) and electrical systems

• Troubleshoot issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications

• Proactively develop and implement maintenance activities to include both critical infrastructure and general maintenance of the physical plant (appearance)

• Work with Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer

• Report on all SLA required activities

Capacity Management

• Maintain current status and future status reporting on all capacity thresholds within the facility

Access Management

• Work with Security Manager to assure all access points are monitored and controlled

• In conjunction with Security Manager, manage all security issues to resolution and conduct post mortems

Building Management

• Management of the building and its related services such as janitorial, grounds, plumbing, fuel, phone systems, etc.

• Manage all sub-contractor agreements to maintain the facility

• Operation and maintenance of cable plant and fiber entrance, raised floor systems, automation and control systems, fire detection and suppression systems and security systems

• Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements and vendor relationships

Environmental Services Management

• Set up and maintain environmental monitoring solutions for all managed facilities

• Work with Operations to assure monitoring is in place for delivered services

Asset Management

• Management of asset tracking processes and systems

Support of Customer Implementations

• Work with Implementation Manager to assure a smooth implementation process for the customer

• Review and close tickets

• Design and create service delivery procedural manual

• Oversee training and development process for service delivery group

• Participate in 24 X 7 X 365 rotation

Qualifications:

• 5+ years technical experience working in a critical environment (Data Centers, Manufacturing, Hospitals)

• Extensive experience and knowledge of electrical and mechanical equipment and systems operations and maintenance including, but not limited to, Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane Chiller plants and pumps, smoke detection systems and fire alarm systems

• Cable plant design and management

• Experience with building automation, monitoring and control systems (i.e. Trane Tracer Summit, SquareD PowerLogic, Caterpillar/ISO Power Lynx and Eaton Foreseer)

• Energy audits

• Project management

• AutoCad & Visio a plus

• Knowledge of building automation, monitoring and control systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx

• Energy audits

• Ability to work well with all facility personnel and delegate tasks appropriately

• Strong customer service skills

• Excellent oral and written communication skills

• Ability to develop and document procedures and train other personnel

• Must be able to work with people at all levels internally and within the customer environment

• Must be able to work in a team environment

• Strong analytical and problem-solving skills

• Ability to work under pressure and manage multiple concurrent priorities

• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

• Strong Leadership skills and capabilities

Education / Certifications:

• Bachelor’s Degree in Computer Science, Engineering or Facilities Management (or related field) or equivalent experience

• Certified Plant Engineer (CPE), Certified Plant Ma