Enterprise Platforms System Admin III

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Provide expert technical support and knowledge for installation, patching, configuration, and updates to enterprise applications, Windows PC and Server Operating Systems and hardware, non-Windows Operating Systems and hardware, virtualization, databases, and other technologies. Maintain documented (e.g. Disaster Recovery) procedures for Windows Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. May require on-call availability and may require working during non-business hours and on weekends. Works closely with other System Analyst and other technical resources to analyze and maintain applications and provide network administrative functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Provide expert technical support and knowledge for installation, patching, configuration, and updates to enterprise applications, Windows PC and Server Operating Systems and hardware, non-Windows Operating Systems and hardware, virtualization, databases, and other technologies. Maintain documented (e.g. Disaster Recovery) procedures for Windows Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems. May require on-call availability and may require working during non-business hours and on weekends. Works closely with other System Analyst and other technical resources to analyze and maintain applications and provide network administrative functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Provides support to internal and external customers on site or remotely to analyze reported incidents or requests resulting in a completed request, successful repair or correction.
• Provides maintenance of existing hardware and software through established maintenance procedures.
• Provides expertise for other Enterprise System Administrators as needed for projects and to address issues.
• Participates in project planning, analysis, kick off and implementation.
• Develops and maintains proper departmental documentation, ensuring the integrity and accuracy of team documentation.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Associate's Degree Computer sciences
• Associate's Degree Information Systems
• Bachelor's Degree Computer sciences
• Bachelor's Degree Information Systems

Work Experience Requirements

• 7-9 years Server and storage hardware

Knowledge, Skills and Abilities

• Exhibits strong communication, organizational, and customer service skills.
• Ability to research, analyzes, and resolves problems effectively to meet established performance metrics.
• Ability to coordinate and implement projects and tasks.
• Demonstrated understanding of supporting a large number of devices in a complex and diverse environment.
• Ability to work closely with other technical resources to analyze, maintains, and administers enterprise systems and solutions.
• Demonstrated ability to work successfully in the highly specialized field of systems software and to master the understanding of complex computer hardware and software.
• Full technical knowledge of all phases of software analysis and programs.
• Advanced ability to take initiative and exercise independent judgment regularly to resolve problems.

Supervision Provided by this Position

• There are no supervisory responsibilities assigned to this position. Provides guidance to Administrator Associates as required.

Physical Demands

• Must be able to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.
• Must occasionally use small hand tools and be able to manipulate small equipment components such as computer cables, screws, nuts, or other fastening devices as usually found on computer equipment.