Sr Floater Assistant Manager (Pasadena, CA)

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We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.

Salary Grade:

160E

Salary Pay Range for This Position:

$98,900.00 - $148,400.00

POSITION SUMMARY:

The Senior Floater Assistant Manager assists in managing different locations throughout Wescom's field of membership in varying branches. Utilizing knowledge gained through extensive experience, the Senior Floater Assistant Manager must be able to manage the operations of a full-service branch, including branches considered to be in complex environments (e.g. challenging market area, high propensity for fraud, above average transaction volume, above average loan and share deposits, and above average FTE). They assume full responsibility for all branch functions in the absence of the Branch Manager.

Senior Floater Assistant Managers serve as the primary resources for the branch network’s business continuity program, which provides temporary employees to the branches, allowing them to operate and remain open for business amid staffing shortages.

Creates a work environment where staff consistently focuses on delivering the Wescom Experiences Fosters a culture within the branch that reinforces member service, teamwork and collaboration, financial discipline, operational integrity, process improvement and efficiency. Leads, trains and coaches staff to perform transactions, establish memberships, share and loan accounts and related products and services by conducting interviews, completing necessary documents and performing data entry of records in compliance with audit requirements. Assumes responsibility for all branch functions in the absence of the Branch Manager. Models desired behavior and promotes optimal member engagement. Motivates staff, reinforces needs driven-selling and referral activity for achievement of branch growth goals. Responsible for educating team members regarding current marketing promotions, engaging new members and existing members to deepen their product and service usage with the Credit Union. Assists Director of Branch Administration with employee development though formal and informal coaching.

Supports the organization’s strategic objectives by communicating and tracking goals that are specific, measureable, attainable and timely. Leads staff to achieve assigned goals, and coaches/reviews performance accordingly. Communicates production and referral expectation for consumer loan products, membership growth, insurance services (WIS), investment services (WFS), home equity products and first mortgage products. Responsible for proactively resolving escalated member inquiries and problems at the first point of contact. Oversees activities with staff that support teamwork and collaboration throughout the organization.

Assists with marketing and business development efforts to support new member acquisition, member onboarding, member retention and engagement via Wescom’s Mobile Branch, community outreach and advertising events.

ESSENTIAL POSITION FUNCTIONS:

The position requires a high level of team orientation as well the discipline to work independently. Flexibility is also required as they are expected to travel to assist specific Wescom branches as needed. They will also take on a variety of roles, depending on need. The roles may include Branch Manager, Assistant Branch Manager, and Member Service Representative.

Consistently provides a high level of service and is committed to increasing member satisfaction. Demonstrates adherence to the Branch Service Standards in addition to enforcement and modeling of our Mission Statement, Core Values and Team Attributes. Assumes personal accountability for maintaining high service standards and operational excellence throughout the branch. Promotes advocacy and takes personal responsibility to ensure that member issues are handled expeditiously. Focuses on delivering Wescom Experiences and achieving successful results in the Member Experience Surveys. Creates an environment that supports teamwork and collaboration, within the branch and organization-wide.

Performs and provides approvals for various day-to-day transactions including, but not limited to check approvals, check hold decisions, cash verification/approvals, and transaction overrides. Performs and approves various day-to-day loan transactions including, but not limited to loan review and approvals. Provides operational support and acts as