APPLICATION INSTRUCTIONS:

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• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Transportation Services, a unit within Auxiliary and Business Services, is hiring a Customer Service Representative 2 for its parking operations team. Reporting to the Event Parking Manager and working closely with Event Parking Supervisors.

The Customer Service Representative 2 will provide support for daily and event parking operations, including assisting customers at campus parking decks and lots, conducting event parking sales, controlling access to lots, setup and teardown event parking cones and signage, and light cleaning and maintenance of parking equipment. Experience serving customers from diverse backgrounds and the ability to communicate and address concerns in ways that help individuals feel heard is required.

Typically requires a high school diploma with 1 to 3 years of experience or an equivalent combination of education and experience.

The listing is for two positions, each of which will work 10 hours per day, four days per week, with a 9:00 a.m. - 7:30 p.m. schedule. with One position scheduled for Wednesday through Saturday and the other Saturday through Tuesday. Hours and days will be subject to change based on event needs and may change during the summer months. Mandatory overtime will be required for home football Saturdays and student arrival.

This position will require a valid driver’s license and the ability to lift up to 50 lbs. (with or without reasonable accommodations). and work outdoors on their feet in all weather conditions. Transportation Services is committed to creating a sense of belonging and investing in the professional development of all team members. 

This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks. 

Finance and Business is a value-driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization that provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of