Public Safety Officer - Full-Time, Night Shift

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Why Join Us? At Tufts Medicine - Lowell General Hospital, we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare.  We combine academic innovation with compassion and community. Lowell General Hospital is a great place to work – with a family friendly culture, competitive salaries, and great benefits . If that excites you, then you belong with us.

Job Overview

Under general supervision of the supervisor, perform all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property.  Conduct proactive patrols of all hospital buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff.  Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures.

What We Offer

Competitive salaries & benefits that start on day one

403(b) retirement with company match

Tuition reimbursement

Free on-campus parking

Career growth opportunities

Guaranteed hours and set schedule ​

Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA

Hours: 40 Hours - Night Shift: 10:30pm - 6:30am. Monday - Friday and every other holiday is required.

Job Description

Minimum Qualifications:

1. High School diploma or equivalent.

2. Valid state issued driver’s license.

3. Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire.  Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic Healthcare Security Officer certification.

Preferred Qualifications:

1. Associates degree in Criminal Justice or related area.

2. Experience in military, security, or police.

3. Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.

4. Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.

5. Ability to obtain and maintain a valid MA License to Carry Firearms.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Perform basic public safety and security duties.  Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors.  Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility. 

2. Provide escorts to patients, visitors, staff and others in conformance with established procedures. 

3. Identify security vulnerabilities, safety hazards and violations of Hospital policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution. 

4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.   

5. Ensure that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner. 

6. Grant access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures. 

7. Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonver