Principal Associate, Project Management

Principal Associate, Project Management

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Principal Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to help lead process innovation, execution, and monitoring to deliver results that will have direct impact on the bottom line of the company. You serve as the leader and subject matter expert on delivery execution while collaborating with smart and passionate stakeholders to influence results and who will challenge you to excel. You will understand business and customer expectations; best practices and current technology to deliver optimal customer experiences. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.  You will be rewarded for your passion and your achievements.

General Responsibilities:

• Review end-to-end processes from the Card platform(s) and work with compliance and auditors to ensure our processes, controls and monitoring are adequate

• Oversight of process controls to ensure that they are effective; seek opportunities to improve or automate control

• Leading the containment and resolution of complaints and risk events that have been identified as a result of platform or process failure

• Developing and maintaining formal process documentation including procedures and process flow diagrams from the platforms and all their components

• Driving process improvements aligned with desired customer outcomes while taking advantage of emerging technology capabilities

• Designing, implementing and maintaining key metrics used to measure process health

• Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Forge relationships with key stakeholders to ensure delivery of commitments

• Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Showing a willingness to learn and an intellectual curiosity to better understand Capital One’s business processes to identify areas for improvement

The Successful Candidate:

• Builds strong relationships, influences across levels and functions, and delivers great results through others

• Asks the tough questions and challenges the status quo

• Solves complex problems and drives action across the team

• Has a bias towards action, tries things and sometimes fails. You work in a hybrid agile framework and coordinate iterative delivery with a focus on results 

• Thinks end-to-end and puts the customer first

• Understands regulation and operational risk

• Is technology fluent (or conversational) - need to be able to work in a technology world

• Has experience automating processes and delivering process improvements

• Represents the team well across the organization

• Creates high levels of energy and motivation throughout challenges and obstacles for the team

• Develops strong relationships with product leaders and other stakeholders

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 Years Project Management experience

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