Associate Director, Development Technology Solutions

Earthjustice is the premier nonprofit environmental law organization. We take on the biggest, most precedent-setting cases across the country. We wield the power of law and the strength of partnership to protect people’s health; to preserve magnificent places and wildlife; to advance clean energy; and to combat climate change. We partner with thousands of groups, supporters, individuals and communities to engage the critical environmental issues of our time, and bring about positive change. We are here because the earth needs a good lawyer.

Founded in 1971, Earthjustice has a distinguished track record of achieving significant, lasting environmental protections. We achieve this by hiring people who share a passion for justice and a healthy environment. Our headquarters are in San Francisco with offices in Anchorage, Bozeman, Chicago, Denver, Honolulu, Houston, Juneau, Los Angeles, Miami, New Orleans, New York, Philadelphia, Seattle, Tallahassee and Washington, D.C.

The Associate Director of Development Technology Solutions is responsible for the implementation and ongoing management of our Salesforce CRM and its associated technologies (such as integrations and third-party add-ons). This position will oversee implementation, ongoing feature development, integration with other Earthjustice systems and supports user onboarding, training and adoption. This includes Salesforce Administrator responsibilities, product management, stakeholder management, and collaboration with our developers (employees and contractors) for the CRM migration. The Associate Director is responsible for ensuring the new CRM will add value to our organization, build stronger connections with our donors and supporters and improve our ability to track and report on fundraising and constituent engagement. This position will manage at least one staff member and will help develop the team by hiring and training employees to support our evolving tool suite for the Development department.

This position reports to the Director of Development Operations. Our preference is for this position to be based from one of our offices in San Francisco, Washington, DC, or New York City. However, we are open to remote candidates based anywhere in the U.S.

Responsibilities

Product Management: 40%

• Manage the CRM product roadmap, product goal, and product backlog.
• Support the planning of and lead the partner supported implementation of the CRM migration from Blackbaud eCRM to Salesforce NPC (2026-2028 for MVP launch).
• Understand user personas, use cases, user acceptance criteria, and user journeys for adoption.
• Own the long-term vision of the product and its related technology solutions (integrations and third-party apps covering event management, data strategy, and more), including management of a multi-year product backlog.
• Support defining sprint timelines, budgets, and resourcing plans with alongside the Project Management Office (PMO).
• Monitor risks and decisions throughout the implementation of the new CRM.
• Ensure technology solutions related to the CRM align with organizational objectives and fundraising goals.
• Maintain up-to-date knowledge of Salesforce NPC, its new features and product roadmap, and make recommendations internally for adoption of new features and workflows.
• Implement continual improvements as required to achieve excellence in the technology solutions for the department.
• Lead change management efforts including training, communication of changes, self-service guidance for internal NPC users, and process documentation.
• Adhere to Earthjustice and Salesforce security requirements and data governance best practices to mitigate risks to donor data and our organization.

Vendor Management and Developer Support: 25%

• Coordinate cross-departmental staffing of teams, including support from Development, IT, Operations, and contractors with support from other supervisors to ensure prioritized work is completed on time and meets quality standards.
• Support implementation team members and vendors by providing clear goals, advising on the ordering of tasks, and scope for each stage of the migration.
• Collaborate with the PMO to implement Agile methodologies to manage project workflows with internal teams and contract support.
• Adapt with the team to changing project requirements and timelines.
• Escalate conflicts and roadblocks to executive leadership when needed to protect the analysts and developers’ time and the integrity of the CRM.
• Support, QA, and deploy releases per a path to Production.
• Support data and business analysts by providing data and systems governance guidance and best practices.

Stakeholder Management: 25%

• Collaborate with stakeholders to ensure alignment with organizational goals.
• Manage re