Client Engagement Manager - Costa Mesa

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Client Engagement Manager | Cartier Costa Mesa

Role Overview

Cartier North America is seeking a Client Engagement Manager who will be responsible for developing and implementing Client Engagement strategies to increase client loyalty and overall ROI. The Client Engagement Manager will work closely with the Boutique Director to oversee service at all levels, managing and developing the Client Experience Coordinators, to enhance the overall client experience at the Costa Mesa boutique. The ideal candidate will play a key role in sharing Cartier values and spirit, to motivate the boutique team in their respective roles. 

Responsibilities

Team Development and Management

• Partner with Client Experience Manager to lead strategic clienteling activities including implementation of new technology-based tools.
• Collaborate with the Management team and staff to align and execute gifting strategy 
• Partner with Sales Experience Managers and Boutique Director to drive clienteling initiatives. 
• Regularly conduct team meetings, ensuring that stakeholders are aware of the tasks, targets, clients services best practices to develop high potential and prospective clients. 
• Actively develop and maintain talent pipeline 
• Partner with the Boutique Director to identify training needs and coaching opportunities for Client Experience Coordinators ( CEC )
• Lead the performance management process through regularly scheduled individual monthly touch bases with CEC. Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees 
• Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management 
• Continuously promote a positive and united work environment amongst all staff by maintaining a regular presence on the sales floor 
• Develop a strong understanding of the relevant marketplace and client demographic.
• Collaborate with High Jewelry team to effectively communicate key messages, business opportunities and needs.
• In partnership with Boutique Director, to develop and implement strategies to engage clients, driving ROI and boutique metrics. 
• Provide monthly insights on client brand segmentation movements and trends, focusing and developing local strategies for each targeted client segment

Operational support

• Support Management Team with ad hoc reporting / data organization and analysis.
• Support Management Team to promote the implementation of new technology based service tools.
• Daily set up and break down of boutique for opening/closing, as needed.
• Assist with Boutique projects as needed (inventory, organization, etc...).