(USA) Asset Protection Operations Coach

Position Summary...

What you'll do...

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levelscleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaningand organizing product displays and securing fragile and highshrink merchandise Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Buildsaccountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reportsConducts operational and preinventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunitiesCommunicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation andexecution of control corrections Trains managers and associates operational controls and processes in multiple stores Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegalactivities Conducts investigations relating to company operations and policies Gathers evidence takes statements writes case reports and providescourt room testimony as needed Partners in collaborative efforts with other investigative entities Monitors safety and risk controls within a facility by ensuring an effective safety program is in place Supervises safety team members Identifiesaccident trends to develop and implement solutions to prevent accidents Observes workplaces practices and provides training to associates onaccident prevention techniques Communicates plans to minimize accidents Oversees safety reviews and implements plans to improve workplacesafety Manages facilitylevel training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policiesprocedures compliance guidelines for example cold chain hazardous materials and operational controls Identifies gaps in expectations versustraining Determines training needs Develops and delivers training as needed Manages claims and receiving operations by ensuring proper policies and procedures are followed Ensures the timely processing of claims forexample damaged defective returned liquidated items and merchandise deliveries for example suppliers thirdp