Principal Product Manager, Member-Facing Products

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU'LL DO

We're hiring a Principal Product Manager to own and evolve Thyme Care's member-facing product experience. This is the product that our members — people navigating cancer — interact with directly. It's how they connect with their care team, complete ongoing health assessments, understand their care plan, and stay engaged throughout their journey. Getting this right is central to our care model and our business.

This role owns a critical product domain with high ambiguity and the potential to deliver on a core tenant of our care model. You'll define how member engagement drives clinical and financial outcomes across the business — shaping not just what we build, but how Thyme Care shows up for the people we serve. The product suite today includes our member web app (Thyme Care Connect), digital engagement tools (assessments, care plans), and communication systems (texting, outreach) that drive ongoing member engagement.

The product is live and scaling across all members, but still early in its maturity — with significant opportunity to unify the experience, build foundational systems, and define the long-term engagement strategy.

Additionally, you will:

• Own Thyme Care Connect end-to-end: lead the evolution of our member web app from its current state into a cohesive, trusted digital experience that members return to throughout their care journey
• Shape how AI transforms the member experience: lead the strategy for AI-powered engagement — from personalized guidance to intelligent outreach — determining where AI augments vs. replaces human interaction while ensuring clinical safety,  and trust, and great user experiences
• Drive cross-functional alignment: partner with Engineering, Design, Marketing, Care Delivery Operations, Clinical, Data Science, and Growth to deliver a cohesive member experience
• Champion the member perspective: ground product decisions in deep understanding of our members — their fears, needs, and moments that matter — through ongoing user research and close partnership with care delivery teams
• Build foundational product systems: establish the infrastructure, patterns, and frameworks that allow the member experience to scale — including personalization, content delivery, and engagement measurement
• Establish an experimentation strategy for member growth and engagement: build the systems, practices, and team capabilities to run rigorous A/B and adaptive experiments
• Demo and represent the product externally: present the member experience to payers and partners, translating product capabilities into value that resonates with their goals
• Build toward team leadership: this is an individual contributor role today, with the opportunity to build and lead a product team over time as the domain grows

WHAT YOU'VE DONE

• 7+ years of product management experience, with significant time building and scaling consumer-facing or member-facing digital products
• Deep experience in ambiguous, 0→1 environments — you've defined product strategy where none existed and built conviction through discovery, not just execution against a known roadmap
• Track record of driving alignment across cross-functional stakeholders (engineering, design, clinical, operations, marketing) on complex product initiatives
• Experience defining and measuring engagement strategies —