Senior Technical Writer - Developer Docs & APIs

Job Description

Sr. Technical Writer | Developer Experience and API Product | Remote, Eastern Time Zone

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Sr. Technical Writer to join our ever evolving Developer Experience and API Product team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Worldpay powers the technology behind some of the most innovative companies in the world and is known as the leading payments technology provider in the industry. At Worldpay, we are on a mission to modernize our technology and supercharge developers with APIs that are simple to integrate yet powerful. The Developer Experience and API Product team owns the vision for how we empower developers with innovative tools, products, and delightful self-service experiences. This team plays a pivotal role in Worldpay, focusing on our API products and end-to-end user journeys in our developer portals. Because this team unifies capabilities across the domains, this is a highly collaborative team that works closely with stakeholders across the organization such as other Product leaders, UX, engineering, operations, sales, and marketing. 

What you’ll own

The Senior Technical Writer will be a developer experience champion, a great team player who works with encouraging approach with cross functional teams. Curious, motivated, forward-thinking can-do attitude could join the team.

• Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials

• Collaborate with our product and engineering teams to develop accurate and user-friendly API documentation including but not limited to technical specifications, user guides, and knowledge base articles, ensuring accuracy, clarity, and coherence

• Produce or use visual aids, such as flowcharts, diagrams, mockups, & screenshots, to complement written documentation

• Work closely with cross-functional teams, including software developers and product managers, to gather information and understand complex technical concepts for effective documentation

• Organize and maintain a centralized repository for all documentation, ensuring version control, accessibility, and ease of navigation

• Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance, with alignment on industry trends, technologies, and best practices in technical writing

• Conduct research, gather requirements, and stay up to date with the latest software features and updates to deliver accurate and relevant documentation

• Participate in usability testing and provide feedback to enhance the user experience of our applications and documentation

• Ensure that API documentation adheres to the company's brand and style guidelines, is user-friendly, and follows industry best practices

• Work closely with product managers and subject matter experts to understand the API's functionality, use cases, and target audience

• Organize and structure the API documentation, keep the API documentation up to date with the latest API releases, changes, and improvements

• Passionate about keeping documentation cohesive and organized to help drive our content strategy

• Interested in coding. Though this role won't involve programming, you will be working with a lot of templating tools, including some HTML/CSS, and all our documentation is tailored to engineers. You'll get to help it make sense.

• Mentor junior technical writers on the team, work with other technical writers across teams to establish best practice guidelines and working agreements to accomplish consistency while allowing for self-service

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