Assistant Vice President, Asset Servicing Operations

Role Summary
As an Assistant Vice President in Asset Servicing Operations (SSV Ops Japan), you’ll be a hands-on operator responsible for delivering end-to-end corporate actions / asset servicing processing accurately and within deadlines in a highly controlled environment. You’ll handle client/stakeholder queries and exceptions, and support change activities such as UAT and process improvements. The work is high-volume and cut-offs driven.

Role Context / Department Profile
SSV Operations Japan sits within Markets and Securities Services and supports institutional clients through post-trade services. Asset Servicing Operations delivers controlled, timely, and compliant processing in response to market/regulatory change and client expectations.

Position / Location
Position: Assistant Vice President - Asset Servicing Operations (Corporate Actions / Asset Servicing)
Location: Tokyo - Nihonbashi Office

• The office is planned to relocate to the Yaesu area around 2029.
• Occasional work from the Omiya office may be required depending on operational needs.

Scope / Coverage
Coverage may include one or more of the following areas, and may change depending on business needs:

• Corporate actions lifecycle processing (announcement capture -> entitlement calculation -> instruction processing -> payment)
• Income / dividend distributions
• Tax reclaims and reduced tax rate processing
• Proxy voting
• Event data capture, validation, and dissemination to internal systems and clients
• Client/stakeholder query handling related to processing status, exceptions and event details

Why Join Us?

• Build deep post-trade expertise in corporate actions / asset servicing within a globally connected institution.
• Work in a high-control environment that strengthens operational discipline, risk awareness, and audit readiness.
• Contribute to improvements (UAT/process enhancement) alongside BAU to support STP and reduce manual risk over time.
• Join an experienced team with strong institutional and market knowledge.
• Long-term career development: well-suited for professionals who want to build a mid- to long-term career in post-trade operations and deepen expertise.
• Growth path: while the role is hands-on, you can grow your scope over time through process ownership, mentoring, and leading improvements.

Key Responsibilities
Daily BAU / Asset Servicing Processing (hands-on)

• Execute corporate actions and asset servicing processing (including income/dividends, tax-related processing, proxy voting) with high accuracy and in line with regulatory/client deadlines and cut-offs.
• Maintain accurate status tracking and ensure timely updates to systems and stakeholders.

Client / Stakeholder Query and Exception Handling

• Act as a key contact point for clients (as required) and internal stakeholders to resolve queries and exceptions.
• Perform fact-finding, coordinate resolution, and escalate risks or potential client impact promptly with clear context and recommendations.

Operational Control / Documentation

• Follow documented procedures/manuals and control requirements; maintain appropriate evidence and records to support audit readiness.
• Participate in incident reviews, root-cause analysis and preventive actions as needed.

Continuous Improvement / Change Support

• Support UAT and change initiatives to improve system capabilities and drive STP.
• Identify inefficiencies and propose practical enhancements that improve productivity, controls and client outcomes.

Support Managers / Team Leads (operational stability)

• Support managers/leads with daily operational stability through flexible task allocation and reprioritisation, while continuing to deliver BAU.
• Assist with reporting, handovers/training support, and audit/compliance/control evidence preparation under guidance.

Major Challenges (Expectation Setting)
This role is a strong fit for professionals who enjoy steady execution plus thoughtful improvement in a controlled environment:

• Hands-on reality (important): this is not an oversight-only AVP role. You are expected to personally execute BAU processing and exception handling as part of day-to-day delivery.