Benefits Technician

JOB LOCATION

15151 E Alameda Pkwy Aurora, Colorado 80012-1555

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is $26.59 - 33.24/hourly

The deadline to submit applications is March 21, 2026. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

OVERVIEW OF JOB 

The Benefits Technician supports the administration of the city’s benefits programs. This role serves as a key point of contact for benefits-related inquiries and is responsible for processing enrollments, maintaining accurate records in Workday, ensuring compliance with applicable regulations, and providing high-quality customer service. The role requires strong attention to detail, confidentiality, and the ability to work effectively with employees, retirees, vendors, and internal partners. 

 

PRIMARY DUTIES & RESPONSIBILITIES 

• Assist in administering and managing employee benefit programs to include medical, dental, vision, FSA, HSA, life, disability, and voluntary benefits. 

• Review and process benefit enrollments, changes, and terminations in a timely and accurate manner. 

• Support annual open enrollment activities. 

• Serve as the primary point of contact for inquiries regarding benefits and leave management, ensuring prompt and accurate responses, and escalating as appropriate. 

• Educate employees on benefit options, coverage, and enrollment processes. 

• Resolve benefit-related issues and concerns, liaising with insurance carriers and other benefit providers as necessary. 

• Maintain and update employee benefit records in Workday and other relevant systems. 

• Ensure data integrity and accuracy for all benefits-related information. 

• Conduct benefit orientation sessions for new hires and occasional ad-hoc presentations for existing employees and retirees. 

• Assist with leave management administration, including monitoring and responding to the leave management