Member Experience Associate

About Belle

Belle is a fast-growing healthcare company revolutionizing in-home care — starting from the feet up. More than 25 million U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs each year.

Belle trains and deploys a network of Community Health Workers — known as Belle Technicians — to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. When issues arise, our telehealth team and nurses coordinate follow-up care and take action.

The result? Belle delivers clinical outcomes on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital visits, and improve quality of life — all with care that people genuinely love.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About this Role

As a Member Experience Associate, you will be the welcoming and reassuring voice of Belle, ensuring our members receive top-tier support and service. You will assist seniors with health insurance eligibility checks, scheduling, and general inquiries while creating a warm and engaging experience.

This role is more than just answering calls—it’s about building trust, showing empathy, and making every interaction meaningful.

Key Responsibilities

• Deliver compassionate, patient-focused customer service through phone, email, and SMS chat.
• Run health insurance checks to determine member eligibility and potential cost share.  
• Schedule and confirm appointments, ensuring accuracy and efficiency.
• Provide clear and friendly communication, making sure members feel heard and valued.
• Proactively engage with members, addressing concerns with professionalism and care.
• Document interactions and feedback to support continuous improvement.
• Adapt to change and embrace opportunities to improve processes and service delivery.

Experience, Skills, & Personality

• Experience: 6+ months in customer service, call centers, healthcare support, or similar roles.
• Language Proficiency: Must be fluent in the Spanish 
• Tech-Savvy: Comfortable using phone systems, Google Suite, Slack, and customer management platforms.
• Strong Communicator: Clear, patient, and empathetic speaking skills.
• Independent & Reliable: Ability to take ownership of tasks and manage time effectively in a remote environment.
• Compassion & Enthusiasm: