Medication Administrative Assistant

Schedule: Mon - Fri 8am - 5 pm   Salary: $21.75/hr   Responsible for daily front desk operations at a community behavioral health center and clinic, providing administrative and clinical support to medical team. Ensures high-quality customer service to clients and visitors to the clinic and coordinates prescribers' schedules.

• Greets and directs visitors to the clinic.
• Answers high volume of phone calls, responds to client and caller inquiries; provides high quality customer service.
• Serves as a resource for clients, families, and outside agencies requesting information.
• Checks clients in and out for appointments with prescribers or nursing staff.
• Collects and tracks co-pays, as applicable, checks and adds pinned alerts in the Electronic Health Record system (EHR).
• Schedules, confirms, blocks, and coordinates appointments and meetings with clinic  prescribers, and provides scheduling support for nursing-led groups
• Updates and uploads client documentation in designated system.
• Sends group and appointment reminders, distributes Zoom links, and sets up Computers on Wheels (COWs) as needed to support virtual and in-person services.
• Assists with intake paperwork and information gathering.
• Assists with insurance verification, as directed.
• Screens and coordinates incoming communications, prioritizing and responding or forwarding as appropriate; documents interactions and provides timely updates to the supervisor as needed.
• Performs other realted duties, as required

Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security!

Our comprehensive and generous benefits package includes:

• A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
• First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
• Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
• Employer-paid Short-Term Disability Insurance along with the option to purchase additional, voluntary, Short-Term disability insurance
• Flexible Spending Reimbursement Accounts (Health and Dependent care)
• Voluntary Term, Whole Life, Accident and Critical Care Insurance
• Generous paid time off (Employees scheduled to work 20 hours or more per week):
• 15 days of Vacation per year
• 11 Paid Holidays
• 10 Sick Days per year
• 3 Personal Days per year
• Educational Assistance and Remission Programs
• $500 Employee Referral Bonus with no annual cap!
• Other generous benefits including discounted YMCA memberships, access to discounted movie tickets and more!

About Us

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers

My Job. My Community. My Vinfen.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.   keywords: MAP, office admin, customer service, scheduling Qualifications High school diploma or equivalent is required; Bachelor's degree preferred.

• Minimum of three (3) years of related administrative experience in a medical office or healthcare setting
• Bilingual in English and Spanish highly preferred
• Demonstrated ability to manage front desk operations and support clinical teams in a fast-paced environment
• Excellent organizational, time management, and multi-tasking abilities
• Strong computer proficiency, including knowledge of general computer applications and office equipment
• Exceptional customer service skills with effective verbal and written communication
• Solid understanding of general office practices and adm