Digital Identity Manager, State Street, Boston, MA

Digital Identity Manager, State Street, Boston, MA

Country: United States of America

USA Job Family Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

USA Job Function Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

Essential Functions/Responsibility Statements:

• Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
• Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed.
• Leads business case development, writing, and delivery as well as ROI-projections.
• Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace.
• Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget. Roll-out business- critical change in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience.
• Leads a team that interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client.
• Sets the direction and reviews product documentation for the digital banking solution suite
• Tracks product and feature use to analyze and understand implications for product enhancements
• Develops tools and processes to gather feedback to shape and build future products
• Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met
• Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• BS/BA degree or higher: Engineering, Data & Analytics, or Technology-related fields Required
• Master's Degree or equivalent work experience. Strong Business knowledge and sound business sense Pref

Work Experience:

• 7+ Years Relevant and related work experience Required
• 2+ Years Management Experience Preferred

Skills and Abilities:

• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms
• Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles
• Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization
• Strong controls mindset with a demonstrated ability to place the Bank’s control agenda at the fore front and a track record of developing and executing compensating controls alongside new product development
• Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability
• Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations.
• Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies.
• Strong track record of Agile change leadership from inception through to execution and embedding, including establishing the vision and mandate for change, assessing the