Manager, Financial Crime Managed Services - Phoenix, AZ / Highland Hills, OH

Job Description:

We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. 

Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. 

We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.

About the Position

Location: Phoenix, AZ or Highland Hills, OH (Hybrid)

Experience: 4–5+ Years | Sector: AML, Managed Services, Financial Crime Compliance, Risk & Advisory

The Opportunity: Lead, Deliver, and Grow

Join AML RightSource, the global leader in managed services and expert solutions, dedicated to preventing financial crime and delivering exceptional outcomes. As a Manager in our Financial Crime Compliance Managed Services group, you will lead a high‑performing team of 25+ AML/KYC Analysts, delivering operational excellence and outstanding client results. In this role, you will be responsible for team leadership, service delivery, process improvement, and client partnership.

Quick Impact & Rewards

• Flexibility: Hybrid, with strategic on-site collaboration at our Phoenix, AZ or Highland Hills, OH hub. Occasional on-site work may be required based on business needs.
• Scale: Lead day-to-day delivery for AML/KYC managed services teams (25+ Analysts), overseeing performance, workload management, quality reviews, and operational efficiency.
• Leadership: Coach and develop Analysts and Senior Analysts, foster team growth, and shape a strong talent pipeline within Financial Crime Compliance.

Core Responsibilities

Operational Leadership & Performance Management

• Lead and develop a team of 25+ AML/KYC Analysts; drive high performance, quality, and accountability.
• Identify and cultivate high‑potential talent, preparing Analysts for Senior Analyst progression.
• Implement process improvements to strengthen efficiency, throughput, and compliance quality.

Client Delivery & Relationship Management

• Serve as a primary delivery partner for key clients—presenting insights, results, and operational recommendations.
• Support the execution of client KPIs/KRIs, ensuring adherence to Statements of Work and regulatory expectations.
• Collaborate with cross‑functional teams to address client feedback and optimize service outcomes.

Project & Operational Execution

• Oversee day‑to‑day workflow, quality control, metrics reporting, and SLA achievement.
• Manage multiple concurrent workstreams, ensuring effective prioritization in dynamic environments.
• Translate data-driven insights into actionable recommendations for clients and senior leadership.

Advisory & Business Growth Support

• Partner with internal stakeholders to deepen subject matter expertise across AML, KYC, and financial crime compliance.
• Identify opportunities to expand current client services, enhance advisory offerings, and support strategic projects.
• Contribute to the development of best practices, playbooks, and operational models.

Required Qualifications

Candidates must meet all requirements below to be considered:

• Bachelor’s Degree plus 4–5+ years of hands-on AML or KYC management experience.
• Strong AML/KYC domain expertise—this is not an entry-level or training-track role.
• Proven project leadership experience, including timeline creation, cross-functional coordination, and execution management.
• Demonstrated ability to operate independently, manage multiple priorities, and adapt quickly in fast-paced environments.
• Strong collaboration and communication skills, with the ability to influence and partner across teams.

Preferred Qualifications

• CAMS Certification or other industry-recognized AML credentials.
• Master’s Degree in Business, Finance, Public Policy, or related field.
• Experience in a consulting or managed services environment.
<