Manager, Claims Administration & Processing - Hybrid

 

Are you a strategic leader with a passion for excellence in reinsurance operations? Join our dynamic team where you'll drive operational performance, lead talented professionals, and deliver exceptional service that directly impacts our company's reputation and financial results. This role offers the perfect blend of technical expertise, people leadership, and strategic thinking in a collaborative environment where your contributions will be highly visible.

 

About the Role

As Claims Administration Manager, you'll take ownership of the accurate and timely administration of reinsurance assumed across individual and group life, health products, and related retrocession treaties. You'll collaborate with stakeholders across the organization to enhance our client value proposition while increasing shareholder value through exceptional claim notifications/billings, data quality management, and operational performance.

 

Key Responsibilities

 

Leadership & Team Development

• Foster a performance culture that encourages collaboration across organizational boundaries
• Make independent hiring decisions and provide input on promotions while coordinating with HR
• Deliver continuous performance feedback that is frequent, honest, fair, clear, and constructive

 

Operational Excellence

• Ensure quality and timeliness targets are met according to stakeholder and client requirements
• Implement effective risk management processes and controls.  Promptly escalate incidents as needed
• Understand the complete reinsurance value chain and Claims Administration's role within it
• Manage resources efficiently to balance workloads and ensure on-time service delivery

 

Strategic Thinking & Innovation

• Solve complex problems using logic and imagination to define issues and implement solutions
• Collaborate across Swiss Re to leverage technology and propose process simplifications
• Lead the team in adapting to advancing technology and process enhancements
• Explore innovative approaches to challenge the status quo in alignment with organizational goals

 

Communication & Financial Management

• Convey information clearly while anticipating and eliminating potential misunderstandings
• Contribute to Operations' bottom-up budget process and manage team expenses accordingly

 

About the Team

Claims Administration is a part of the L&H COO core business operations within Swiss Re. Our people are the front line who receive, and triage clients claim submissions. They process most incoming claims and are responsible for outgoing claim payment management. The quality of our work influences Swiss Re reputation and is instrumental to the company's L&H N America financial results.

 

About You

You're a results-oriented leader with a strategic mindset and excellent interpersonal skills. You thrive in a collaborative environment and are passionate about developing your team while delivering exceptional service. Your ability to balance operational excellence with innovation makes you an ideal candidate to drive our Claims Administration function forward.

 

We are looking for candidates who meet these requirements:

• Minimum of 7-10 years of experience in a reinsurance/insurance claim environment
• Prior people management experience including delivery of performance targets
• Knowledge of insurance and reinsurance products and features
• Good understanding of the Reinsurance value chain process

• Proven interpersonal and communication skills for cross-departmental and client collaboration
• Confidence in delivering presentations both in-person and virtually
• Strong decision-making skills with ability to apply the 80-20 rule effectively
• Understanding of financial reporting requirements
• Excellent organizational and time management skills
• Initiative to question current processes and suggest improvements