Vendor Service Representative

 About RoadRunner

At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations.

Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for create a future where waste is a problem of the past™.

Technology, artificial intelligence and data-driven strategies are the backbone for our team of waste experts to reliably provide our customers with the most streamlined, cost effective and sustainable waste and recycling services.

Since RoadRunner’s creation in 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills while also improving their recycling efficiencies. We’re proud that RoadRunner’s industry-leading model has been recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards. 

Our Glassdoor reviews are fantastic (3.3/5 on 283 reviews), our CEO’s approval rating is 71%, and 67% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.4/5 on 79 reviews) and we now have over 13K followers on LinkedIn.

**The hours for this position are 9am - 6pm ET.

Job Summary:

The Vendor Service Representative builds relationships with our hauling partners and implements solutions that solve our customers waste and recycling needs. 

Responsibilities:

• Partners with our Customer Success team members to fully understand the customer solutions and
• ensures hauling partners can implement those solutions.
• Resolves customer issues by working directly with hauling partners. 
• Monitors internal database and ensure all customer changes are updated accurately. 
• Proactively reach out to hauling partners to improve RoadRunner’s quality of service. 

Organizational Relationship:

• Reports To: Vendor Service Manager
• Direct Reports: None
• Interacts with: Customer Success Team, Hauling Partners

Education:

Bachelor’s Degree preferred

Skills and Experience:

• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong
• decision-making skills.
• 2-3 years’ experience in waste industry or customer service
• Ability to learn new software and systems.
• Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
• Strategic thinker with the ability to grasp the tactical details.
• Strong verbal and written communication skills.
• Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
• Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
• Strong analytical and problem solving. Solid decision making in a timely manner.

Core Values:

• Trust - Have confidence in our team. Have integrity in your actions.
• Care personally about each other - Show compassion, empathy and open-mindedness.
• Be Passionate - Love what you do. Love what we do.
• Embrace challenge - See obstacles as opportunities to learn and grow.
• Be Humble - Stay grounded. Seek feedback. Be curious.
• Be Accountable - Take ownership. Be reliable. Be proactive.

We are excited to consider talented