Product Functional Lead - Dynamics

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

 

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure. 

 

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
 

The opportunity

Enterprise Technology’s CRM Sales Excellence group enables high quality service delivery to Global Markets stakeholders through the strategic use of technology and in coordination with Mercury, CDW, MDM, PACE and AEM teams.  The services produced will coordinate with go-to-market programs at an area and global level. 

 

Our group will provide you the opportunity to build your own personal resume by involvement in a major firmwide transformation of CRM products and solutions. You will have the ability to guide your own career and gain the knowledge and experience to determine where you want to focus your career.

 

Your key responsibilities

 

 

Combining Sr Business Analyst role with core abilities of a Project Manager, primarily focused on implementing and enhancing a new CRM product. This role requires driving the future strategy & direction of product enhancements, project reporting, BAU enhancements and working collaboratively with lead project manager, developers (Microsoft) and internal stakeholders to ensure the system functionality meets the business needs and leads the future approach to product ownership. The successful candidate will gain a deep working knowledge of Dynamics 365 and help shape the future of sales excellence globally at EY. 

 

Key responsibilities include:

•            Leading the future strategy for product enhancements through deep understanding of the future of Dynamics 365

•            Coordinating various activities related to designing, coding, testing and deployment in support of new applications being built on Microsoft Dynamics 365 platform using Microsoft and non-Microsoft cloud solutions, and related technologies (e.g., Office 365, Power BI, etc.) to meet our business requirements.

•            Collaborating with key business stakeholders to understand business priorities and requirements.

•            Prioritizing enhancement requests appropriately to mature and enhance application capabilities

•            Coordinates with the team of Engineers thru the project life cycle to help Design, Build and Deliver application, infrastructure, and middleware components on an agreed upon timeline.

•            Ensuring that requirements are clear and well documented.

•            Ensuring that project rigor is in place for the planning, status reporting, and delivery of development cycles and small projects.

•            Implementing leading practices for user experience, platform configurations, license management, and business processes.

•            Highlighting/identifying potential gaps in existing functionality or processes and working with stakeholders to find and implement solutions

•            Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately

•            Learning application functionality and becoming a functional expert over time

•            Coordinating with business units to create and deliver occasional training sessions to end users

•            Provides guidance and performance evaluation of junior staff members 

 

Analytical/Decision Making Responsibilities: 

Senior communication capability required with Global Markets, Service Line and ET leadership. The role also requires relationship management skills to influence and motivate resources from ET that will not be direct reports. 

 

 

Knowledge and Skills Requirements:

The role requires a good working knowledge of the IT infrastructure within EY but more importantly a great perspective on the business and the internal stakeholders we serve. The functional requirements of the technology we acquire, build or modify depend