Microsoft D365 Field Service Training and Systems Analyst

<div class="content-intro"><p>Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.</p> <p>If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.</p></div><p><strong>Position Description</strong></p> <p><strong>Job Title:</strong> Microsoft D365 Field Service Training and Systems Analyst</p> <p><strong>Reports To: </strong>Sr. Project Manager</p> <p><strong>FLSA Status: </strong>Exempt</p> <p><strong>Location: </strong>Shared Services Office, Irving, TX</p> <h4>Summary:</h4> <p>The Systems Administrator for Field Service Software is a pivotal role responsible for the successful management, maintenance, implementation, and enhancement of our field service support software. This position combines technical expertise with strong project management and communication skills. The Project Manager will be the primary liaison between our field operations and the development teams, ensuring the software meets business needs and users are fully trained and supported. This role requires someone with a training background and a strong grasp of systems and workflows, enabling them to clearly and concisely communicate with the service department.</p> <h4>Essential Duties and Responsibilities:</h4> <p><u>Field Service Enhancements:</u></p> <ul> <li>Collaborate directly with developers to create and test new software features.</li> <li>Communicates the front-end user workflows to the development team, ensuring a seamless translation of business needs into functional enhancements.</li> <li>Provide dedicated support and training during go-live periods for new software rollouts, including implementations for acquired companies.</li> </ul> <p><u>Software Support: </u></p> <ul> <li>Serve as the first point of contact for all field service support needs, addressing inquiries and troubleshoots from users.</li> <li>Manage helpdesk tickets by proactively providing go-live support and assisting in self-service errors.</li> <li>Supports and collaborates with all members of the service group, including leaders, technicians, and administrators.</li> </ul> <p><u>Troubleshooting</u></p> <ul> <li>Update process documentation and roll out new features and fixes via email and live training sessions.</li> <li>Actively solicit and incorporate user feedback