Assistant General Manager

POSITION DESCRIPTION

POSITION TITLE: Assistant General Manager (ASGM)

REPORTS TO: General Manager

FLSA: Exempt

COMPENSATION: $48,000-$58,000 annually + $750 Monthly Bonus Opportunities!

 

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.

• 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
• 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

 

PURPOSE

 

The Assistant General Manager (ASGM) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The ASGM is responsible for supporting the General Manager and continually developing a high-performing team within the club. The ASGM leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members. This role helps to oversee all club departments to ensure operational excellence.

 

EXECUTION DELIVERABLES

 

• Directly support the GM in managing the pace, financial performance, and consistency in the club.
• Help drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
• Directly manage and support the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience.
• Assist in the hiring and development of the club's team with particular emphasis on lead positions, which are: Member Experience Lead (MEL), Personal Training Lead (PTL), Group Fitness and Studio Team Lead (GFSTL) and Child Care Team Lead (CCTL)
• Ensure all Team Members create and maintain our "UPLIFT" culture in the club.
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
• Responsible for recruiting, hiring, and training all frontline team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

 

MANAGEMENT RESPONSIBILITES

• Support the General Manager (GM) by forecasting upcoming staffing needs.
• Manages and support the team leads to achieve club goals
• Have frequent conversations with all team members to understand changing work.
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions.
• Schedule and facilitate training for all new team members.
• Collaborate with the GM to create a welcoming environment for interviewing candidates and new hires.
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recog