Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Senior Facilities Manager will be responsible for the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Responsibilities

• Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested

• Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services

• Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed

• Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met

• Administer training to ensure compliance, readiness and competency of staff

• Develop a strong collaborative team-based environment

• Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.

• Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback

• Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.

• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior

• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors

• Import JLL best practices in the interest of exceeding client goals and expectations

• Drive performance as measured by client’s Key Performance Indicators

• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

• Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial objectives

• Any other requests and tasks as needed

 
Skills/ Qualifications

• Minimum eight years’ experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations

• Experience managing remote teams preferred

• Must have solid knowledge of building/ mechanical, electrical systems (MEP)

• Experience required using CMMS systems and reporting (Corrigo preferred)

• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution

• Must have strong computer skills, including MS Excel, Word and Office

• Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.

• Strong organizational skills

• Ability to align, motivate and lead a team including creating accountability

• Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred

• Relevant training in MHE, C