Clinical Service Specialist - Ann Arbor, MI

VIVO Infusion, LLC

Clinical Service Specialist

Ann Arbor, MI

Vivo Infusion CSS:

In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center! As Clinical Service Specialist, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Clinical Service Specialist with prior administrative experience, strong initiative, and the ability to work independently. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed.

Compensation:

• Pay Range: $20.00 -$23.00 per hour

• Bonus Plan Target: 5% Annually

• Private Equity for the Greater Good-Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, and Vision Insurance

  • Option for HSA w/ Employer Contribution

• 401K with Match up to 4%

• PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need

• Wellness Reimbursement Program - $360 Annually

• Employee Referral Bonus - Uncapped bonus potential

• Tuition Assistance Program

• Employee Assistance Program (Employer-provided)

• Short & long-term disability (Employer-provided)

• Life Insurance (Employer-provided)

Employment Type, Schedule, FLSA Status:

• Full-Time

• Position Schedule: Monday-Thursday | 8:00am - 5:00pm

• FLSA Status: Non-Exempt

Location: Ann Arbor, MI:

250 W Eisenhower PKWY STE 130 Ann Arbor, MI 48103

Reports to: Clinical Operations Manager

Primary responsibilities:

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary responsibilities:

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Qualifications:

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration, preferred.
• CPR/BLS, required.
• 6 months of clinical experience, required.
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• Self-motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
• Must possess computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintena