Senior Operations Business Analyst - Public Sector, Federal Civilian

Job Summary:

BDO is seeking a Senior Operations Consultant to support project delivery activities for Civilian Federal Agencies. This role will provide significant subject matter knowledge in Program Management, Process Improvement, Data Analytics & Visualization, and Technical Writing & Presentation. The individual in this role will assist in leading the Program Management Office’s (PMO) mission-critical, law enforcement Records Management System (RMS). The ideal candidate must be well-versed in soliciting and converting feedback from system stakeholders into requirements/solutions for software developers. In addition, they will be expected to produce several reoccurring and ad-hoc reports to support the organization and should be comfortable preparing and leading training for an executive-level audience. 

Job Duties:

• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base
• Supports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion. Supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Supports and reviews work products for technical accuracy, deliverable quality, and overall value to the client
• Supports recruiting efforts by identifying potential candidates and participating in interviews
• Supports business development meetings and/or proposal development processes with guidance from Public Sector Practice leadership
• Other duties as assigned

Supervisory Responsibilities:

• Manages independent work products and potentially those of others related to internal and client projects
• Utilizes specialized knowledge/subject matter expertise to support the client, engagement team, and internal efforts
• Serves as a peer ‘buddy” to Public Sector Senior Consultants/Consultants, as appropriate

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s degree, required; focus in Computer Science, Business Administration, or Engineering, preferred
• MBA, Master’s in Public Administration, or Master’s in Public Policy, preferred

Experience:

• Six (6) or more years of policy, business, operational, analysis, research, management, or technology experience, required
• Experience in leading the conduct of requirements defining activities and developing formal documentation, required
• Experience with federal government clients, preferred

License(s)/Certification(s):

• Ability to obtain and maintain government agency suitability or security clearance, required 
• Professional certification such as PMP, or CGFM, preferred

Software:

• Proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, required
• Advanced proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, preferred
• Advanced proficiency in the use of Tableau, PowerBI, or other Business Analytics Tools, preferred

Language(s):

• N/A

Other Knowledge, Skills & Abilities:

• Ability to be on client site and support project-related travel
• Ability to conduct detailed research and analysis of operational data and map business processes
• Ability to assess current operations and recommend process and technology improvements
• Strong research, analytical, and problem-solving skills
• Ability to interact effectively with people at all organizational levels within the client organization and in the firm 
• Excellent verbal a