Senior Technical Consultant

<p>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</p><p></p><p><span>Job Category</span></p>Customer Success<p></p><p><span>Job Details</span></p><p></p><p><span><b><b>About Salesforce</b></b></span></p><p><span>We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.</span></p><p></p><p></p><p><b><b>JOB TITLE: Technical Consultant / Senior Technical Consultant</b></b></p><p></p><p><b><b>LOCATION: Italy, office flex or remote based</b></b></p><h2></h2><h2><b><b>DEPARTMENT DESCRIPTION</b></b></h2><p></p><p><b><span>Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.</span></b></p><p></p><p><b><b>OVERVIEW OF THE ROLE</b></b></p><p></p><p><b><span>Salesforce is currently seeking multiple Technical Consultants to join our Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.</span></b></p><p><b><span>Technical Consultants are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers. They also identify and proactively handle risk areas and contribute to seeing issues through to project completion.</span></b></p><p></p><p><b><b>YOUR IMPACT</b></b></p><p></p><p><b><span>Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.</span></b></p><ul><li><p><b><span>Become a highly certified and recognized Salesforce expert.</span></b></p></li><li><p><b><span>Help clients consistently meet/exceed goals and metrics.</span></b></p></li><li><p><b><span>Contribute to customer success through front and backend solution development and release management.</span></b></p></li><li><p><b><span>Deliver high client satisfaction (CSAT).</span></b></p></li><li><p><b><span>Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture &amp; design, environment management, testing, and</span><span> S</span><span>alesforce Platform education.</span></b></p></li><li><p><b><span>Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.</span></b></p></li><li><p><b><span>Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.</span></b></p></li><li><p><b><span>Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.</span></b></p></li><li><p><b><span>Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.</span></b></p></li><li><p><b><span>Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.</span></b></p></li></ul><p></p><p><b><b>REQUIRED QUALIFICATIONS</b></b></p><ul><li><p><b><span>Hands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object o