Customer Service Associate

Department: Operations

Employment Type: Permanent - Full Time

Location: Budapest

Compensation: Ft540,000 - Ft640,000 / month

Description

Budapest, Hungary
Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.
We’re changing that.
We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.
2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space.
This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.
To ensure investing feels accessible and our customers enjoy a great experience it’s vital we have a top quality team on hand to support. Our Hungarian customer service team will help new and prospective investors with a range of queries - from navigating our app to understanding some of the complexities of investing. No prior investment knowledge is required, full training will be provided. It’s a great chance to learn about investments. 
As it’s a new team you’ll play a part in building ways of working that make the team environment engaging, effective and fun. 

The role will be office based with some flexibility for some home base time. You’ll therefore need to have a dedicated and comfortable space to work from home and good quality internet with a minimum speed of 10mb per second.
We expect most people to work Monday to Friday 09:00 to 17:30 (or equivalent) however flexible shifts are available 7 days a week, including early morning and evening if this suits you - please let us know at the point of application if this is of interest. 

You will:

• Be some of the first Customer Service employees in our new Hungary Customer Operations Team!
• Be the first point of contact for customers with questions - answering these directly or escalating complex matters as appropriate.
• Assist our predominantly UK customers, in English, through chat and email. 
• Build a broad understanding of our app and UK, European and US investments, before having the potential to specialise. 
• Help us refine how our colleagues in UK and Hungary can work together most effectively, and best support one and other.
• Come up with ideas to improve processes and proactively support our customers.
• Join a high performing international team, where we balance speed, care, effectiveness and customer satisfaction.

About you:

• You are Hungary based 
• You are excited to be part of something new and build out an exceptional Customer Service Team
• You take pride from doing a good job, and helping people, being proactive and agile
• You are curious and love to go deep and learn
• You are a self-starter and thrive working in a fast-moving collaborative environment.

Benefits & interview logistics:

Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade.  

Here’s what’s on offer in 2025:

Hybrid working culture We’re operating in a hybrid model: 3-days in-office / 2-days from home. We believe great collaboration happens in person and our beautiful offices in central London and Budapest are designed to bring people together.

🏢 Office days: Monday, Tuesday, Thursday
🏡 Work from home days: Wednesday, Friday
Values - at Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview! 
Benefits In Budapest:

• Competitive salary - carefully benchmarked.
• Bonus Scheme - join us and share in our growth.
  Bonuses are linked to both company success and your individual impact. 
  First payouts: July 2026
• Sickness coverage - You get a 100% coverage up to 15 days/annum.
• Cafeteria - an annual budget to spend at you