Assistant Store Manager

Description

COMPANY QUALITY POLICY:

PSE Group is committed to delivering quality products and services safely and accurately based on mutually agreed upon requirements and continuous improvements.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

ESSENTIAL DUTIES:

I. Store Management

• Maintain daily cash drawer and ensure that the daily bank deposit is made.
• Concept Computer activities and check, verify, and interpret data.
• Assist to rectify delinquent accounts.
• Route delivery schedule to optimize unit efficiency and ensure our customers maximum service.
• Review various reports.
• Responsible for maintenance of trucks and other equipment.
• Ensure maintenance/cleaning of store equipment and facility.
• Know the job duties of reporting personnel and ensure their completion to Company standards.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.

II. Sales/Customer Service

• Process sales transactions using POS devices and Company guidelines.
• Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.
• Assist retail and wholesale customers in choosing the products they need.
• Stock merchandise in store.
• Maintain records of customer’s special orders, color mixes, prices, promos, etc.
• Provide support and assistance to Outside Sales Rep as needed.
• Give immediate attention to customer comments and complaints. In the event of a customer complaint; complete the appropriate non-conformance or corrective action form and forward to your immediate supervisor.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.

III. Inventory Management

• Match invoices with purchase order receiving slips.
• Know inventory system and determine stocking levels of PPG/ICI, and all associated product lines.
• Follow-up and/or initiate ordering and reordering stock (paint and AP).
• Follow-up inventory replenishment's from L.D. 
• Rotate stock to avoid obsolescence.
• Provide customer with information on both established and new products.
• Conduct physical inventory.
• Maintain Mixing Room records including tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.

IV. Store Personnel Management

• Train and cross train inside personnel in their duties utilizing Company training aides.
• Recruit, interview and develop inside personnel as needed.
• Determine staffing levels and schedule employees accordingly.
• Write and administer employee performance appraisals for reporting personnel.

Job Description

V. Safety & Security

• Maintain, implement, and/or correct store safety standards to ensure compliance with Company, legal, and Governmental regulations.
• Direct store in implementation and compliance with Company security standards including opening/closing store, store truck security inspection, etc.

ADDITIONAL DUTIES:

• Prepare paint orders, including mixing, utilizing standard formulas and custom formulas.
• Make delivery of product as needed ensuring customers’ quality and service expectations are met.
• Load/unload merchandise from trucks.
• Pull products from sales floor displays and/or stock room
• Perform other duties as assigned.
• Properly dispose of waste cans and product in compliance with Company and