Spanish Customer Support

Spanish Customer Support 

Start a career in tech: Join the team that’s supporting the latest cutting-edge AI language models.

Website | Video Demo | Core Values

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function. 

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

The Role

As a Spanish-Speaking client phone outreach operator at Invisible, you will play a crucial role in driving our client’s success by identifying and securing opportunities within the Spanish-speaking market. You will work closely with our client to promote their services to potential buyers while providing outstanding customer service.

System Requirements

Must meet minimum system and internet requirements

• 20 download, 5 upload Mbps
• Dual-core processor with hyper-threading
• 8g RAM
• Must have a microphone with very clear audio
• If your area receives power interruptions you must have a backup power supply (UPS)

Role Requirements

• Fluency in spoken and written Spanish is essential. 
• The role requires extensive communication with Spanish-speaking clients
• Fluent in written and spoken English
• Available for 40 hours per week (Monday-Friday) in the CET time zone.

Responsibilities

• Cold calling: Making phone calls with the goal of generating interest, identifying prospects, and setting up future interactions.
• Lead qualification: Evaluating and categorizing potential leads to determine their level of interest, fit, and readiness to sign up for our client’s service.
• Demos: Presentations provided to potential customers, designed to highlight the features, benefits, and functionality of our client’s service.
• Onboarding: Training, account setup, and ensuring the customer has all the necessary resources and information to use our client’s service effectively.
• Follow-up/CRM: Post-sign-up communication with customers to ensure their satisfaction, address any issues or questions, and identify opportunities for upselling or cross-selling.

Qualifications

• Experience in sales or a related field will be advantageous
• Strong interpersonal and negotiation skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a focus on achieving and exceeding sales targets while maintaining high quality standards.
• Knowledge of the restaurant industry is a plus.

Compensation & Career

Compensation

Type: Hourly

Remuneration: $7/hr

Life & Career

Ideally you are available between EST/CST or PST time zones. The work is steady, the hours are flexible, the work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.