Extra Help/ASK Desk Guest Assistant

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Closing Date:

Type of Position:

Staff (Classified)

Workstudy Position:

No

Job Type:

Temporary (Fixed Term)

Work Shift:

Shift Vary (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Trojan Works Program

Department's Website:

ualr.edu/trojanworks

Summary of Job Duties:

Extra Help/Trojan Works Student Workers serve in various roles across campus as Institutional Work-Study (IWS) student workers. Specific duties are designated by the department hiring manager to include but are not limited to customer service, answering phones, and clerical work. This position is governed by state and federal laws, and agency/institution policy. This position is a provisional appointment with UA Little Rock and is funded through a grant or contract. Annual position renewal is contingent upon continued grant funding and satisfactory job performance. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

Minimum Qualifications:

• Degree-seeking UA Little Rock students enrolled in classes at the time of application;

• Eligible to legally work 20 hours per week in the United States;

• Must be ineligible for Federal Work-Study (FWS);

• Experience with UA Little Rock technology and accounts (Qless, Workday, Email, Blackboard, and Go2Orientation).

Job Duties & Responsibilities:

• Serve as the first point of contact for students and guests of the ASK Desk in the Student Services Center. Ensuring all visitors are greeted promptly and with a positive, warm attitude;

• Provide outstanding customer support to students and guests;

• Answers student inquiries accurately in a professional manner, while utilizing the UA Little Rock website and other provided resources to eliminate misinformation and misdirection;

• Assist students with accessing campus accounts and setting up passwords;

• Assist with the UA Little Rock New Student Instagram/TikTok accounts;

• Assist with answering the main University phone line on occasion;

• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Self-starter;

• Prompt and dependable;

• Ability to effectively communicate in person while maintaining a positive and professional attitude;

• Ability to prioriti