Sr Manager Solutions Consulting

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Bay Area LocationJob Description

Sprinklr is looking for a pre-sales Enterprise Senior Solutions Consultant who will partner with Sales in our high growth Enterprise segment. Enterprise Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to present compelling solutions for customers. 

 

 

OVERALL DESCRIPTION: 

Sprinklr is looking for a pre-sales Enterprise Senior Solutions Consultant who will partner with Sales in our rapidly growing Enterprise segment. Enterprise Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to present compelling solutions for customers. 

 

As an Enterprise Senior Solutions Consultant you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. Your expertise in Contact Center or Customer Experience solutions will be critial in addressing our clients' complex challenges. 

 

Main Responsibilities:  

• Serve as a vital member of the account team, collaborating closely with Sales and other internal stakeholders, focusing on both Sprinklr Advanced and Sprinklr Enterprise offerings. 

• Clearly communicate how Sprinklr capabilities align with and address a brand’s critical needs, with a particular emphasis on Customer Experience solutions. 

• Coordinate the efforts of the pre-sales ecoystem to drive effective technical validation and scoping. 

• Drive scalability and efficiency within the Enterprise segment through tailored industry-specific pitches, stories and demonstrations. 

• Maintain an up-to-date understanding of Sprinklr products through a rigorous training schedule and Sprinklr product certifications. 

 

Skills & Experience  

• 2-3 years of experience in a presales role within a SaaS company, preferably with a background in Contact Center, Customer Service or Customer Experience solutions. 

• A proven ability to excel in a fast-paced, entrepreneurial environment. 

• Dynamic presentation style, with the ability to address both technical and business stakeholders.