Senior People Relations Partner

​​Senior People Relations Partner –Vienna, Austria

• Western Union powers your pursuit.

  ​The Sr. People Relations Partner is a seasoned HR professional representing the EMEA region on a global team of geographically dispersed colleagues responsible for managing complex people/employee relations functions across 10+ countries. This regional role ensures compliance with global labor laws, leads workplace investigations, collaborates on global policies and regional handbooks, and oversees end to end processes such as workforce actions, accommodations, and separations across the region, to ensure scalable and compliant operations. By balancing organizational objectives with employee needs, the role directly impacts workplace culture, legal compliance, and risk mitigation. With a focus on strategic planning, global collaboration, and scalable solutions, the position drives fairness, consistency, and alignment with business goals.

  Role Responsibilities

  Investigation Oversight  

  • Plan, conduct, and oversee workplace investigations across 10+ countries, ensuring compliance with local laws, company policies, and best practices within one or more regions (to include managing a case load). 
  • Analyze findings, draft investigation reports, and recommend corrective actions or resolutions. 
  • Partner with HR Operations, functional HR leadership, employment law, the business integrity office, legal, and business leaders to address complex and high-risk cases. 

  Strategic Planning and Audit/Operations Management

  • Maintain global systems for tracking, auditing, people/employee relations cases, policies, and investigation, background check, workplace accommodations, alternative workplace arrangement processes for global compliance, as well as proactively drive process improvements in tools and systems.
  • Collaborate with leadership to align people/employee relations strategies with regional and global business objectives.

  Workforce Actions and Separations 

  • Advise functional HR and business leaders on workforce actions, including restructuring, layoffs, and employee transitions regionally and globally.

  Lead Cross Functional, Matrixed Project Teams 

  • Lead initiatives and global projects, including business process mapping, auditing, and ongoing process improvement for workplace accommodations, background check governance, etc. for end-to-end processes in compliance with legal and company standards.   

  Role Requirements

  • 10+ years of progressive HR experience, with at least 5 years specializing in employee relations or a related field.
  • Proven track record of managing complex employee relations issues, including investigations, workforce actions, and global compliance.
  • Experience working in a multi-country, multicultural environment.
  • Bachelor’s degree in human resources, Business Administration, Industrial-Organizational Psychology, or Employment Law or a related field is preferred
  • Relevant certifications or specialized regional / global credentials in workplace investigations (e.g., AWI-CH or CFI), are advantageous.
  • Advanced - Expertise in case management systems (e.g., Navex, i-Sight, ServiceNow, HR Acuity) or similar tools) for tracking, auditing, and reporting employee relations cases. 
  • Advanced knowledge of global labor laws and regulations, including accommodations, separations, and compliance frameworks. 

  We make financial services accessible to humans everywhere. Join us for what’s next. 

  Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities.  To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

  Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

  Benefits 

  Your Austria-specific benefits include: