Job Description

Who We Are:  

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable. 

Customer Moves Specialist 

As a Customer Moves Specialist, you will help each customer to build their 'dream package' to continue protecting their homes by providing high-end customer service and offering Vivint products and services. These revenue-generating initiatives are at the core of helping us provide premium service to our customers and will benefit them in a variety of ways. We are looking for individuals that excel in using creative thinking skills and soft skills to help find tailored solutions during the move process. As a Moves Specialist, you will have the support of your leadership that will coach you regularly to ensure success. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassle-Free for each and every customer. 

Training: Paid, Mandatory Training, 3 weeks 8am-4:30pm Monday - Friday 

Shift Details: 10:30 AM - 7:00 PM, 8:30 AM - 5:00 PM Saturdays with Thursdays and Sundays off.

Starting Rate: $15.75/hr + Commissions 

We want you to grow with us! Potential to make up to $16.75/hr within your first year. 

Unlimited Commissions: Specialists average between $300-$500 in commissions each month with top performers making $1600+ per month. 

*Potential promotions and estimated compensation are dependent on performance and are not guaranteed* 

Essential Function/Responsibilities: 

• Analyze customer needs and adapt to their circumstances in order to provide a world-class customer moving experience 

• Sell new systems and individual items to customers that are moving to a new address 

• Help customers see the value in purchasing new equipment and services 

• Generate leads for our Partner Insurance Agency, Solar and NRG 

• Assist customers in transferring their service to another individual 

• Answer inbound calls from Vivint customers & employees 

• Assist customers in understanding their bills and other account issues 

• Be an advocate for our customers, creating peace of mind 

What Will Make You Successful: 

• Creating a Hassle-Free Moves Process for each customer. 

• Having a Sales mindset. Upselling and Upgrading Customers to the best equipment in the industry. 

• Offering revenue-generating initiatives for a superior customer experience. 

• Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software). 

• Reliability. Showing up for your customers every day. 

• Conflict Management skills and composure. 

• Thinking Critically and collaborating when you need help. 

Minimum Requirements:  

• Be able to commute to our Logan office 

• Must be at least 18 years of age 

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) 

Why You’ll Love Working Here:  

• FREE daily meal tickets that can be used at Lee's Marketplace, Chick-Fil-A and other restaurants.

• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more  

• Part-time and Full-time options

• Flexible scheduling – must be able to commit to your schedule for the first 90 days 

• Mental health resources, including free, professional, and confidential counseling services available 24/7. 

• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans 

• Employee pricing on Vivint products 

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization 

• Career development and leadership opportunities 

• Discounts with various national companies and vendors 

• Casual dress code 

Company Benefits:  

• 10 Paid Holidays 

• Paid/Unpaid time off 

• Medical/dental/vision/life coverage 

• 401(k) Plan + Employer Match 

• Paid Maternity, Paternity, & Adoption Leave 

• Career Development and Leadership opportunities 

Vivint Values: 

• Honesty and Integrity Come First – Do the right thing 

• Customer Obsession is Our Advantage – A relentless passion to serve the customer 

• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood 

• We Win Together – Individuals win games; teams win championships