Client Service Associate

Company Description

About Us

At Signal Tru Brand, we are dedicated to delivering innovative brand strategies and exceptional client experiences. Headquartered in Chicago, IL, our company thrives on creativity, integrity, and excellence. Our team values collaboration, professionalism, and continuous growth, making Signal Tru Brand an ideal place to build a fulfilling career.

Job Description

Job Description

We are seeking a professional and motivated Client Service Associate to join our team. In this role, you will be the primary point of contact for clients, ensuring their needs are met with efficiency and professionalism. The ideal candidate will have excellent communication skills, strong attention to detail, and a proactive approach to problem-solving.

Responsibilities

• Serve as the first point of contact for client inquiries, providing accurate and timely responses

• Maintain and build strong relationships with existing and new clients

• Assist in the preparation and follow-up of client meetings and project timelines

• Coordinate with internal departments to fulfill client requests and ensure satisfaction

• Track client interactions and update records in our CRM system

• Support account management and project execution efforts as needed

• Resolve any client issues or concerns promptly and professionally

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field preferred

• Minimum of 1–2 years of experience in client services, customer support, or related roles

• Excellent written and verbal communication skills

• Strong organizational and time-management abilities

• Proficiency in Microsoft Office Suite and CRM platforms

• Ability to work independently and as part of a team

• Professional demeanor with a client-first attitude

Additional Information

Benefits

• Competitive salary: $57,000 - $65,000 per year

• Full-time, stable position with a supportive team environment

• Opportunities for professional development and career growth

• Skill-building through hands-on experience and cross-functional collaboration

• Health and wellness benefits available after probationary period

• Modern office setting in Raleigh, NC