Digital Platform Success Senior Manager

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Digital Platform Success Senior Manager

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role

As a Digital Platform Success Sr. Manager, you will own onboarding new teams, author success and wider platform enablement for adopters of our digital platform, including the Page Builder CMS, Marketing Catalogs, Digital Offers Service and Agent UI. You will be a key partner for a widespread group of marketers, including web authors and digital strategists, who are responsible for salesforce.com and other key properties in the Salesforce ecosystem. You will help those teams use the platform most effectively, and partner with product management and engineering teams to triage issues, bugs and field enhancement requests.

This role requires a blend of strategic planning, process development to scale marketer success and hands-on execution.

About You

• Love to wear multiple hats

• Builds the relationships to make things happen

• Able to operate independently - identifying teams to engage with and opportunities for process improvement

• Highly functional in a fast-paced environment

• Comfortable bending between the tactical and strategic

• A service-oriented person who prioritizes customer success

• Enjoy working across teams and functions

• Lover of data - comfortable running analytics and reporting for the products that you touch to inform your approach

Your Impact - Responsibilities:

• Program Ownership & Execution: You will operate customer success like a program - your work will span multiple teams & stakeholder groups, so there will be a need to prioritize and identify areas of opportunity for improving onboarding, enablement & usage of the platform

• Stakeholder Alignment & Influence: Align stakeholders by identifying process or tactical opportunities that span across Clouds or domains. Additionally your input will influence the product roadmap across a number of digital platform teams

• Problem Solving & Enablement: Be the first line of defense for issues, translating bugs and enhancement requests into actionable work items for engineering and product teams. Anticipate and remove obstacles that slow down or prevent project teams from delivering on project goals

• Communication: Communicate proactively and effectively cross functionally. Clear communication style to ensure understanding and alignment with all stakeholders

Minimum Requirements:

• Bachelor’s degree or equivalent work experience

• 7+ years of experience with product development programs and a strong understanding of the SaaS business model

• Proven experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile methodologies

• Strong organizational, analysis, and communication ski