Customer Solutions Specialist

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

"This role is field-based, and candidates should live within a reasonable distance from the primary city."

The geography includes the following:

• San Jose, California
• San Francisco, California

The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.

Responsibilities

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
• Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
• Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
• Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
• Communicate with AbbVie field teams in a compliant manner.

Qualifications

• Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization a