Sr. Coordinator, Clinical Operations

 About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. 

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.  

JOB SUMMARY:

The Operations Support Coordinator is responsible for the day-to-day coordination and management of operational activities to support the CorroHealth team. They will align with both internal and external customers on a daily basis in order to drive and support company objectives. This role is essential to ensure the consistent high standard of quality and service delivery of CorroHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Location: Remote within US only

Schedule: Monday - Friday, 8:00 AM - 5:00 PM or 7:00 AM - 4:00 PM EST

Job Responsibilities:

• Act as a liaison across departments to support operational processes and drive key objectives.
• Manage complex operational tasks with minimal supervision and strong attention to detail.
• Build and maintain positive working relationships with internal and external stakeholders through in-person, phone, and electronic communication.
• Oversee EMR account access by initiating, tracking, and documenting requests, including regular 30-day access renewals and issue resolution.
• Support new physician onboarding by coordinating access to hospital systems and ensuring timely system updates.
• Monitor and manage shared inbox correspondence, delegating or collaborating on tasks as appropriate.
• Identify and implement process improvements to enhance workflow efficiency and service delivery.
• Contribute to a positive team culture through strong team-building skills and collaborative leadership.
• Take initiative and ownership of tasks while promoting input and shared decision-making.
• Perform additional duties as needed to support company growth, innovation, and operational success.

 Required Skills:

• Exceptional communication skills, both verbal and written.
• Excellent time management and organizational abilities.
• Strong customer service orientation with a professional demeanor.
• High attention to detail and accuracy in all tasks.
• Proven ability to maintain confidentiality and ensure data security.
• Strict adherence to HIPAA/HITECH regulations and compliance standards.
• Flexibility and adaptability in a fast-paced, dynamic work environment.
• Collaborative leadership style that promotes guidance over micromanagement.
• Ability to foster a positive team culture through team building and open communication.

   Education/Experience Required:

• Bachelor’s degree in a related field required.
• Previous experience in a healthcare setting required.
• Prior IT systems technical support experience required, including troubleshooting, user assistance with access management.
• Working knowledge of Electronic Medical Record (EMR) systems such as Epic, Cerner, Paragon/Meditech, Citrix/VMWare/MFA required.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Prior customer service experience preferred.

What we offer:

• Hourly Payrate: $23 - $25
• Location: Remote (within US only)
• Equipment provided
• Medical/Dental/Vision Insurance
• 401k matching (up to 2%)
• PTO: 80 hours accrued, annually
• 9 paid holidays
• Life Insurance
• Short/Long term disability options
• Tuition reimbursement
• Professional growth and more!

 

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The abil