ICT Assistant

Background
  Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
  UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.  

Under the guidance and direct supervision of the ICT Analyst, the ICT Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams, projectsin a large CO and UNDP HQ staff for resolving complex ICT-related issues

  Duties and Responsibilities  

Support implementation of ICT management systems and strategies

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
• Provide inputs to CO administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
• Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
• Provide ICT help desk support to colleagues in other agencies.
• Provide input to preparation of results-oriented workplans.
• Support the use of ERP functionality for improved business results and improved client services

 

Ensure effective functioning of the CO hardware and software packages.

• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.

 

Assist in providing automation and digitalization support for both CO Operations and Programmes/ Projects.

• Assist in the installation of commercial and in-house developed software and related upgrades

 

Support network administration

• Monitor file server traffic, usage and performance on a frequent and regular basis.
• Assist in cloud-based backup and restoration procedures for local drives.
• Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
• Respond to user needs and questions regarding network access.
• Assist in trouble-shooting and monitoring of network problems.
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintain the filing system ensuring safekeeping of confidential materials.

 

Ensure facilitation of knowledge building and knowledge sharing in the Project 

• Participate and assist in the organization of training for the CO staff on ICT issues.
• Provide sound contributions to knowledge networks and communities of practice

 

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

 
  Competencies
Competencies 

Core Competencies 

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
• Act With Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversi