Information Technology Site Operations Staff

The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space— delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you’ll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space.

At Aerospace, we are committed to providing an inclusive and diverse workplace for all employees to share in our common passion and aspiration – to carry out a mission much bigger than ourselves.

Job Summary

In this position, you will work with the Aerospace team and information technology operations site lead at its Colorado Springs, CO (“COS”) offices to plan, coordinate, and execute a wide variety of complex information technology projects. The COS campus is composed of unclassified and classified facilities supporting a combination of engineering and program management work, primarily for national security space systems. The projects in scope for this role cut across IT infrastructure domains – endpoints, audiovisual, servers, storage, and networks. Hands-on experience in one or more of these domains is a plus, but you will be working closely with engineering and operations teams who are expert in all these areas.

Because of the nature of the supported programs and facilities, the position requires an active Top Secret/SCI clearance, with the ability to obtain and maintain SAP accesses.

Work Model

100% onsite - Colorado Springs, CO

What You’ll Be Doing

• Interact with engineering, program, and executive stakeholders in Colorado Springs to understand the unique needs of the site and identify IT operations, infrastructure, and support needs.
• Coordinate and plan complex IT operations projects in both unclassified and classified environments in cooperation with IT leadership, local and remote IT operations personnel, Facilities, and Security.
• Act as a liaison and representative in projects that involve IT, Facilities, Security, Aerospace, customer, and government personnel and organizations.
• Plan and execute solutions to customer needs requiring high levels of assurance.
• Ensure planned solutions and approaches fit with Aerospace’s enterprise architecture.
• Act as an escalation point for customer service issues, difficult incidents, IT projects, and complex corporate events. As needed, perform hands-on support for these activities.
• Act as an information technology representative and expert in local change control board discussions.
• Manage customer experience and expectations through evaluation of feedback, efficient practices, and continuous improvement of services.

What You Need to be Successful

Minimum Requirements:

• Bachelor's degree or 6+ years of experience managing IT systems and/or infrastructure.
• Experience in eliciting business requirements and implementing technical solutions to meet those requirements.
• Excellent verbal and written communication skills; ability to communicate effectively to large audiences via email, virtually, or in person.
• Passion for service delivery, customer service, user experience, and operational excellence.
• Ability to establish strong and productive working relationships at all levels.
• This position requires at least an active Top-Secret w/SCI clearance with the ability to obtain and maintain SAP accesses.

How You Can Stand Out

It would be impressive if you have one or more of these:

• Experience supporting Department of Defense (DoD) customers or contractors.
• Experience supporting information technology in classified environments.
• Experience supporting a range of different IT infrastructure areas (e.g., desktops, servers, storage, networks, telecom, AV).
• Experience overseeing teams providing IT support to a diverse customer base.
• Ability to manage customer experience and expectations through evaluation of feedback, efficient practices, and continuous improvement of services.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.  The grade-based pay range for this job is listed below.  Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skills. 

(Min - Mid - Max)

$87,257 - $113,629 - $140,000

Pay Basis: Annual

Leadership Competencies

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