Technical Account Manager - East

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

What you'll do

• Account Management:  
• • Manage a book of customer accounts and be the primary point of contact for  technical related questions and coordination of issue management and problem resolution.  
  • Advocate for customers and develop strong relationships to ensure the  effective utilization of Nerdio Manager and maximize customer value.  
• Technical Advisory:  
• • Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
  • Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
• Customer Data Analysis:  
• • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
  • Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.  
• Collaboration and Feedback:
• • Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.  
  • Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.  
• CRM Tracking:  
• • Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.  

Qualifications

• Pre/Post-sales Account Management: Minimum of 5 years of relevant experience in account management, consulting, or professional services. 
• VDI Expertise: Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience. 
• Software Background: Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles. 
• Adoption and Implementation: Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product. 
• Problem Solving and Analytical Skills: Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively. 
• Communication and Collaboration: Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.

Required experience

• A minimum of 5 years of relevant experience in pre/post-sales account management, consulting, or professional services. 
• Hands-on experience deploying and optimizing VDI environments, with preference given to AVD (Azure Virtual Desktop).
• Strong technical background with expertise in cloud computing, infrastructure, or related fields. 
• Demonstrated ability to manage and build strong relationships with customers,